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Fraud Dispute Analyst
2 months ago
*TEKsystems is seeking Banking / Financial professionals to work with a major financial company in the San Antonio, TX area* *HIRING NOW APPLY TODAY* A Fraud Dispute Analyst protects the financial interests by researching, analyzing, and processing disputes and escalated inquiries in an attempt to recover funds for the member in accordance with all Regulatory Requirements and Association rules.
- Job Description:*
- Resolves complex member disputes related to ATM Domestic, ATM International, PIN Point Of Sale, and Debit Card Signature disputes to ensure Regulatory compliance.
- Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
- Processes Provisional and/or Permanent Credit to member’s account.
- Demonstrates analytical problem-solving skills by accurately identifying the issue and determining the best solution utilizing specific MasterCard rules and Federal Regulations in an attempt to recover funds on the member’s behalf.
- Seeks guidance from lead team members to resolve issues and to identify appropriate issues for escalation.
- Experience NEEDED to be considered:*
- - 1+ years in disputes/chargeback experience - must explain this experience in interview.*
- - 1+ years in Regulation E experience - must explain what this is and what experience you have with it.*
- - Intermediate knowledge of Windows operating system environment and Microsoft Office tools (Excel, Outlook, Word)*
