Fraud Customer Service Representative

1 week ago


San Antonio, Texas, United States Conduent Full time
About the Role

We are seeking a highly skilled and motivated Fraud Customer Service Representative to join our team. As a Fraud Customer Service Representative, you will be responsible for resolving multi-product fraud-related client requests in a fast-paced environment.

Key Responsibilities
  • Answer inbound calls from customers/clients with questions concerning and/or related to their account.
  • Respond and identify client needs and recommend solutions when fraud has been identified.
  • Analyze and identify potential fraudulent situations and suspicious activity through the monitoring of card alerts and fraud prevention reporting.
  • Process disputes and fraud claims in accordance with client policies and guidelines.
  • Identify and escalate through appropriate channels for items requiring risk review, exception handling or further analysis.
  • Explain complicated topics in a clear and concise manner.
  • Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations.
  • Log cases in database detailing actions taken on accounts and conversations with customers.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
What You'll Get
  • Full-time employment with a competitive hourly rate of $16.75.
  • A comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) matching.
  • Paid training and development opportunities to help you succeed in your role.
  • A dynamic and supportive work environment with a team of experienced professionals.
Requirements
  • High school diploma or equivalent required.
  • 1+ years of customer/client service experience, including experience handling difficult client situations.
  • Ability to work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
  • Strong communication and problem-solving skills, with the ability to convey complex information in a clear and concise manner.
About Us

Conduent is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We are committed to delivering exceptional outcomes for our clients and the millions of people who count on them.

We are an equal opportunity employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.



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