Services Account Management Consultant

3 weeks ago

Annapolis MD, United States Dell Full time

Federal Services Account Management Consultant

Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Join us to do the best work of your career and make a profound social impact as a Federal Services Account Management Consultant on our Account Services Management Team in Maryland.

As a Federal Services Account Management Consultant, you will serve as a dedicated support services resource for the United States Government and will be the customer's primary point of contact for delivering support and coordinating operational support related activities of all Dell Technologies. You will serve as the single point of warranty support; provides customer account management on a 24x7x365 basis, including resource coordination, customer management, technical resolution management, and communications at various levels during warranty services engagements. develop and maintain custom customer support plans and relationships that are tailored to each individual project unique requirements. You will be operating within the most complex services delivery processes spanning multiple service areas, build and foster a broad network across the customer and business. You will be providing monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements

Be the Account Management/Customer Advocate and works closely with account teams to ensure end-to-end planning and sustainment of Dell solutions; helps account team to design the customer solutions and supports the installation, customization, and integration of the solution.
develop and maintain custom customer support plans and relationships that are tailored to each individual project unique requirements.
Contribute to the development of warranty and maintenance strategies, policies and best practices through participation in management meetings and other direct contributions.
Communicate relevant service updates and recommendations to both internal & external customers to ensure a high level of compliance and performance
Builds key relationships and effectively network with the ability to influence and work cross functionally and in a matrix environment

Experience with Enterprise Servers and Storage, Client Technologies, iSCSI, Fibre Channel, NAS, DAS, SAS, TCP/IP networking, Server Operating Systems. Dell OpenManage Enterprise, Dell Enterprise Management Tools, GPGPU Technology, Citrix, Enterprise Virtualization, Cloud Technologies, HPC

If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Read the full Equal Employment Opportunity Policy here.
Dell’s Flexible & Hybrid Work Culture
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way.

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