Director Revenue Management and Products

2 weeks ago

San Francisco CA, United States 24 Hour Fitness Full time

Job Description:

As 24 Hour Fitness has evolved our strategy, Revenue and Membership product management is a critical function needed to support the business and drive results. To ensure we are creating engaging products for consumers, maximizing revenue and engaging our cross-functional partners the Director of Revenue Management (Remote) will lead critical activities in the business.

Reporting to the Senior Director, Revenue Management and Strategy, the Director leads the recommendations of membership products, promotional analysis and manages the operations of the department. This include leading the develop of new membership products, driving the execution (i.e. IT capability, ensuring infield training is complete); reviews all promotional activities and develops the recommendations to optimize membership revenue. Additionally, the Director will support other functions (e.g. Fitness, Innovation, Retail) on pricing architecture, slopes and analysis.

Job Responsibilities:
  • Review finding with key stakeholders 50%
  • Assesses revenue leakage (through manager override analysis); develops recommendations to reduce revenue losses
  • Develop and maintain membership related policies and procedures in SIMON and the my Memberships site, working with the Operations team and necessary business partners.
  • Provides pricing related data and analysis, as needed (i.e., performance to budget, guest traffic trends, closing, $ per unit, or other key metrics).
  • Ensure marketing, pricing plans, and strategies are effectively communicated and executed.
  • Manage and refine the end to end pricing process for memberships, personal training packages and special privileges.
  • Assess competitive pricing, makes recommendations to existing pricing architecture and slopes to ensure we continue to remain competitive
  • Strategic Pricing Analysis and Leadership
  • Leads the creation of monthly operational reports as well as ad hoc reports as needed.
  • Develops, evaluates and documents key learnings of pricing strategy effectiveness using objective and subjective analytics.
  • Membership Operations
  • Leads revenue management analytics for all membership promotions and develops promotional calendars based on findings
Job Requirements/ Qualifications :
  • Expert skills in Microsoft Office Suite and the ability to create sophisticated Excel spreadsheets,
  • Access databases, and PowerPoint presentations.
  • Proven success in planning and attaining organizational objectives.
  • Ability to manage the responsibilities under pressure.
  • Strong analytical, conceptual, creative, and practical problem-solving skills. Strategic thinker.
  • Flexible, open to change and willing to learn new skills.
  • Ability to manage multiple assignments simultaneously and independently, setting own priorities.
  • Strong interpersonal skills and excellent verbal, written and listening communication skills a must.
  • Must be customer service orientated. The ability to influence at all levels in the organization.
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