Senior Product Manager, Customer Support Technology
Found in: Jooble US O C2 - 2 weeks ago
**Senior Product Manager, Customer Support Technology**
Product Management | San Jose, California | Requisition ID: 5888 ****Roku is changing how the world watches TV****
Roku is the #1 TV streaming platform in the U.S., and weve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, youll make a valuable and valued contribution. Were a public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world, while gaining meaningful experience across a variety of disciplines.
**About the role**
Roku is looking for a Sr. Product Manager to facilitate the execution of our customer service strategy by defining and driving the roadmap for Rokus customer support technology platform. This platform enables users to quickly find solutions to their own problems and questions, and provides the tools and systems used by our customer service agents to resolve customer contacts. The vision is to build out a compelling personalized, predictive and intelligent customer experience across Roku devices, web, mobile, and agent handled contacts.
In this role, you will understand customer segments based on quantitative and qualitative data and have the experience to design and support customer journeys across all touch points in order to deliver an exceptional customer experience. You will leverage your strong product management experience to identify needs and disruption opportunities. You will also work with multiple stakeholders within Roku, to gather requirements, prioritize initiatives and lead roadmaps to execute the strategy.
**What youll be doing**
* Own the strategy for customer support self-service, automation and agent tooling with specific metric targets, focusing on both increasing customer satisfaction and reducing support costs.
* Drive execution of roadmaps derived from the strategy.
* Be an expert on state-of-the-art customer support technologies used to power self-service, automation, and call center operations.
* Work with other teams within Roku to understand the top issues facing consumers and get specific improvements into our product roadmap to help our customers and CS agents solve the problems.
* Author product requirements that enable teams to develop products in a timely fashion.
* Work with Product, Engineering and Customer Support teams to ensure customer support for product launches and feature releases are seamless, relevant and effective.
* Optimize the entire funnel of customers seeking support with proactive user education and messaging, clear diagnostic and error messaging design, and a set of self-help tools designed to delight customers.
* Periodically communicate health of business to upper management.
**Were excited if you have**
* BA/BS degree in Information Systems, Computer Science, Business, related fields, or equivalent practical experience.
* 5+ years experience in product management building and shipping impactful customer-facing products.
* Prior exposure to and knowledge of customer support related tools and systems preferred.
* Ability to translate business strategy and customer needs into product requirements.
* Strong focus on metrics and KPIs and applying data to all decision making.
* Understanding of A/B testing design and execution.
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the companys success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. Were independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku youll be part of a company thats changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isnt real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
#LI-JC1
#J-18808-Ljbffr-
Senior Product Manager, Customer Support Technology
Found in: Jooble US O C2 - 2 weeks ago
San Jose, CA, United States Roku Full timeSenior Product Manager, Customer Support Technology** Product Management | San Jose, California | Requisition ID: 5888 ****Roku is changing how the world watches TV**** Roku is the #1 TV streaming platform in the U.and weve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming...
-
Associate Customer Support
1 week ago
San Jose, United States DXC Technology Full timeAssociate Customer Support page is loaded Associate Customer Support Apply locations CRI - SJ - SAN JOSE time type Full time posted on Posted 2 Days Ago job requisition id 51503964 Job Description: Essential Job Functions: • Execute business process transactions, ensuring accuracy and adherence to established procedures.• Collaborate with senior...
-
Senior Product Marketing Manager
Found in: Jooble US O C2 - 2 weeks ago
San Jose, CA, United States Cadence Design Systems Full timeSenior Product Marketing Manager page is loaded Senior Product Marketing Manager Apply locations SAN JOSE CHELMSFORD AUSTIN time type Full time posted on Posted 7 Days Ago job requisition id R44700 At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Sr Product Marketing Manager – Tensilica IP ...
-
Senior Technology Manager
Found in: Jooble US O C2 - 2 weeks ago
San Jose, CA, United States Arm Limited Full timeGrow with Arm as part of our Solutions Engineering Technology Management team! Our technology managers (TMs) are responsible for the silicon implementation products and engagements that translate Arm soft IP (RTL) into a product ready for tapeout and manufacturing at advanced-node semiconductor foundries. You have the opportunity to partner with some of the...
-
Senior AI Technical Product Manager
Found in: Jooble US O C2 - 3 days ago
San Jose, CA, United States Cisco Full timeWho You'll Work With We are seeking an experienced Senior AI Technical Product Manager responsible for web customer service delivery and engaging our customers. You will work closely with our Engineering, Product Management, Marketing, Support, Sales, Strategy, Customer Experience, Finance, Legal and Operations teams to support or customers success in...
-
Senior Manager, Software Product Owner
Found in: Jooble US O C2 - 3 days ago
San Jose, CA, United States Conductor Full timeSenior Manager, Software Solution Owner What You’ll Do The Data Fabric Solutions ( ) is part of Memory Solution Lab in Samsung Semiconductors, the industry's technology and volume leader in Storage and Memory devices. The Data Fabric Solutions (DFS) group pioneers and creates comprehensive software solutions that optimize data flow efficiency,...
-
Senior Product Marketing Manager
Found in: Jooble US O C2 - 2 weeks ago
San Jose, CA, United States Mvp VC Full timeWHO WE ARE Balbix is the world's leading platform for cybersecurity posture automation company. The Balbix Security Cloud uses AI and automation to reinvent how the World's leading organizations reduce their cyber risk. With Balbix, security teams can accurately inventory their cloud and on-prem assests, conduct vulnerability management and...
-
San Jose, United States edgecomputingassociation.com Full timeLocation San Jose, California , United States Job Description Position: Senior Business Data Analyst Location: Remote within United States Zscaler is building a data platform to serve as the single source of truth for all data and reporting needs of its cross-functional business teams. The ideal candidate for this role will be someone with a passion for...
-
San Jose, United States Align Technology Full time**Senior Project Manager, Manufacturing Pilot Line** CAROUSEL_PARAGRAPH * San Jose, California * Information Technology * 27774 ** Share Job** Align Technology Inc. is looking for a **In this role, you will** **Additional responsibilities:** Other duties as assigned **Supervisory Responsibilities:** **In this role, youll need ** **EDUCATION and/or...
-
Senior Product Marketing Manager, Outshift
Found in: Jooble US O C2 - 2 weeks ago
San Jose, CA, United States Cisco Full timeOutshift by Cisco is the emerging tech incubation group that explores, identifies , and creates new businesses for Cisco. We are passionate about being at the cutting edge of technology, taking Cisco into new markets and building exciting products that solve tomorrow’s biggest challenges. Like a startup, we take an entrepreneurial approach to success. We...
-
Remote Product Marketing Senior Manager
Found in: Jooble US O C2 - 3 days ago
San Jose, CA, United States Balbix Full timeBalbix is the world's leading platform for cybersecurity posture automation company. The Balbix Security Cloud uses AI and automation to reinvent how the World's leading organizations reduce their cyber risk. With Balbix, security teams can accurately inventory their cloud and on-prem assests, conduct vulnerability management and quantify their cyber risk...
-
Senior Product Marketing Manager, Outshift
Found in: Jooble US O C2 - 2 weeks ago
San Jose, CA, United States Cisco Full timeW ho We Are Outshift by Cisco is the emerging tech incubation group that explores, identifies , and creates new businesses for Cisco. We are passionate about being at the cutting edge of technology, taking Cisco into new markets and building exciting products that solve tomorrow’s biggest challenges. Like a startup, we take an entrepreneurial approach...
-
Senior Product Manager
Found in: Jooble US O C2 - 3 days ago
San Jose, CA, United States Cisco Full timeWho We Are The Cisco Security AI team delivers AI products and solutions for the entire portfolio of Cisco Secure products so businesses around the world can defend against threats and safeguard the most vital aspects of their business. We are passionate about making businesses secure by simplifying how they realize security outcomes using AI and Machine...
-
Product Marketing Senior Manager/Manager
Found in: Jooble US O C2 - 2 weeks ago
San Carlos, CA, United States Shogun Full timeFull Time] Senior Product Manager, Growth at Shogun (United States) | BEAMSTART Jobs Senior Product Manager, Growth Full Time Remote Work Stock Options We’re looking for a Senior Product Manager to lead growth for Page Builder to create an optimized experience from signup to build and launch. This role exists at the intersection of Product,...
-
San Jose, United States Align Technology Full time**Senior Project Manager, Manufacturing Pilot Line** CAROUSEL_PARAGRAPH * San Jose, California * Information Technology * 27774 ** Share Job** Align Technology Inc. is looking for a **In this role, you will** **Additional responsibilities:** Other duties as assigned **Supervisory Responsibilities:** **In this role, youll need ** **EDUCATION and/or...
-
Remote Senior Product Manager
Found in: Jooble US O C2 - 2 weeks ago
San Francisco, CA, United States Brightidea Full timeSenior Platform Product Manager The Product Team is a central part of the Brightidea organization, responsible for expressing the vision of the company through the platform. We are a team of collaborative, respectful, thoughtful, creative, and incredibly driven people. We are all passionate about building a high-quality product that creates value for...
-
Remote 3rd Shift Production Support Analyst
3 days ago
San Jose, United States TCI Technology Consulting Inc Full timeTCI has an immediate need for a Remote 3rd Shift Production Support Analyst. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability...
-
Senior Product Marketing Manager
Found in: beBee jobs US - 3 days ago
San Jose, California, United States Balbix Full timeWHO WE AREBalbix is the world's leading platform for cybersecurity posture automation company. The Balbix Security Cloud uses AI and automation to reinvent how the World's leading organizations reduce their cyber risk. With Balbix, security teams can accurately inventory their cloud and on-prem assests, conduct vulnerability management and quantify their...
-
Senior Product Marketing Manager
Found in: Jooble US O C2 - 2 weeks ago
Redwood City, CA, United States Sports Technology Awards Group Full timeAt Oracle Cloud Infrastructure (OCI) our goal is to increase the value of the distributed cloud, rapidly expand both OCI’s global and local access and provide multicloud capabilities that give customers a choice. We act with the speed and attitude of a start-up, but with the scale and customer-focus of the leading enterprise software company in the world...
-
Senior AI Product Manager
Found in: Jooble US O C2 - 3 days ago
San Francisco, CA, United States Unreal Gigs Full timeCompany Overview: Welcome to the forefront of AI-driven product innovation! Our company is dedicated to harnessing the power of artificial intelligence to create cutting-edge products that revolutionize industries and improve people's lives. Position Overview: As a Senior AI Product Manager, you'll play a pivotal role in driving the strategic direction and...
