Head of Sales Management

4 weeks ago

New York NY, United States Sotheby's Full time

To manage exceptional post sale client service for a portfolio of sale(s): to oversee and to provide ownership for all post sale activities from the auction through to payment and shipping or collection on behalf of all internal and external clients whilst ensuring that all transactions comply with both internal and external financial rules and regulations.
Post Sale Activities:
Working closely with the Bids office to reconcile all necessary information to invoice the sale and avoid after sale reinvoicing requests
Overseeing the billing and issuing of all post-sale related client output e.g. invoices, shipping quotes, statements, terms letters etc.
Work with expert departments and relationship managers in respect of extended payment terms, property release, Anti-Money Laundering (AML) regulations and debt collection
Proactively “closing” a sale financially and logistically: collecting and managing all outstanding client debt and ensuring timely release of all sold & unsold property
Credit & Payment Team, Shipping, Legal, Compliance, Tax, Finance etc. and taking ownership of all escalated issues that relate to post-sale service
Ensuring Priority Clients are handled in an appropriate and timely manner by working directly on post-sale related issues
Post Sale Management:
Manage post sale pod with 1-2 support staff; Set milestones for your pod and work with Post Sale and Shipping Management to continue training and review staff progress
Run & attend pre and post-sale meetings with expert departments, providing direction on post-sale activity for buyers and sellers
Collaborating with all areas of Service Operations to ensure high standards of service delivery to clients, practice continuous improvement and support the delivery of the transformation agenda
Staying current with AML and other company policies & procedures
Support ad hoc projects as directed by Head of Client Experience
Bachelor’s Degree required, ideally in relevant area of study/interest
At least 3-5 years of related work experience
Ability to support clients through the full client journey, including flexing across pre-sale, post-sale, and bids
Experience with basic bookkeeping is an advantage
Enthusiastic and proactive with a flexible, forward-thinking approach
Experience with Excel & SAP are preferred
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained.

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