Inside Technical Representative

4 weeks ago

Richardson TX, United States GTT, LLC Full time
Inside Technical Representative
Contract Duration 6 Months

General Summary:
Under general supervision, this mid-level Inside Technical Representative position provides moderately complex technical troubleshooting assistance on Residential HVAC products through a Call Center to the client dealers, contractors, and the client Field Sales personnel.

Job Duties include, but are not limited to:
Provides troubleshooting and installation assistance for residential & HVAC equipment
Diagnose issues with refrigeration circuits, components, and controls to guide the caller to the appropriate resolution
Inside Technical Representative provides technical documentation to Contractors, Engineers, and personnel
Guide the caller to the appropriate field personnel if first-hand attention is required
Document the call information into the call-tracking database in the event additional follow-up is required
Identifies and helps implement process improvements

Required Education and Experience:
High school diploma or equivalent experience required. This position requires at least 3 to 5, but less than 10 years of experience in the HVAC industry.
Must also have the following demonstrated knowledge and skills;
Strong knowledge and experience in the installation and service of heating and air conditioning equipment (residential, commercial, and controls)
The ability to provide assistance in a fast-paced environment
Excellent verbal and written communication skills
Strong customer service skills
Strong analytical and troubleshooting skills
Ability to multitask to handle and prioritize multiple technical requests
Proficient in Microsoft Office Suite. Experience with SAP is preferred.
Under direct supervision, provides basic technical troubleshooting assistance to dealers, contractors, and field sales personnel to resolve system issues.
Provides basic troubleshooting and installation assistance of HVAC/R equipment.
Diagnoses issues with refrigeration circuits, components, and controls to guide the caller to the appropriate resolution.
Provides technical documentation to Contractors, Engineers, and other personnel.
Guides caller to the appropriate field personnel if first-hand attention is required.
Documents call information into the call-tracking database in the event additional follow-up is required. High school diploma or equivalent experience required.
Entry-level technical consulting role, but typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.

Note:
In the office Monday through Thursday and remote on Friday

Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund

About The Company:
Our client is a leading global provider of innovative climate control solutions for the heating, ventilation, air conditioning, and refrigeration (HVACR) markets. Beginning over a century ago, its position as an innovation leader continually inspires it to promote more efficient energy use and a healthier environment through its production operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
The company values are simple – Integrity, Respect, and Excellence. All employees share a responsibility to uphold our high standards of ethics, which are embodied in our core values. They respect their employees, customers, suppliers, competitors, and the communities where they work and live. They value high performance from their employees and suppliers and quality in their products and services and deliver value to their shareholders.

#gtthcr
#LI-GTT

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