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Inside Sales and Service Representative

4 months ago

San Antonio TX, United States Ingersoll Rand Full time

Title: Inside Sales and Service Representative - Parts
Location: San Antonio, TX

About Us 
Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems. 

Job Summary 
This is an Inside Sales & Service Representative - Parts position based out of the San Antonio, TX, Customer Center. The role includes sales support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with more depth in lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to special projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities. 

Responsibilities 
  • Handling inbound customer requests to generate sales of compressed air products, services, and parts.
  • Assist customers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders and manage these orders to ensure delivery schedule is achieved.
  • Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.
  • Mentor peers and share best practices with those less experienced as needed.
  • Manage inventory to stocking levels while ensuring the order process is complete and error-free as well as managing outside purchases and product transportation expenses effectively and efficiently.
  • Operate forklift in Parts Warehouse within compliance and ensure environmental, health and safety compliance.
  • Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
  • Prepare all sales and activity reports, presentations, studies and research as requested. 

Basic Qualifications  
  • Associates Degree required; Bachelor’s Degree preferred
  • Technical background highly preferred
  • Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire
  • SalesForce experience a plus
  • Forklift certification a plus, but not required (we'll certify you)

Physical Qualifications: 
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, reach with hands and arms, and effectively communicate with others. The employee frequently is required to walk and stoop, kneel or crouch. The employee is occasionally required to stand, sit, and climb or balance. The employee is expected to operate a Forklift daily. The employee must regularly lift and/or move up to 50 pounds. This position works in a typical parts store/warehouse environment.

Key Competencies 
  • Uses data analysis and excellent processes to help predict problem areas and identify areas of opportunity.
  • Ability to communicate effectively to all teammates, providing responses and updates timely
  • Excellent multi-tasking skills to receive information and requests via multiple media methods
  • Excellent written & verbal communication skills
  • Organizational skills – ability to manage time and multi-task.
  • Thinks and acts strategically
  • Customer service focus – understand the need, solve problems, and respond in an efficient manner

What we offer:
Our benefits – location dependent (car, annual leave allowance, pension etc.), but ALWAYS include Shares options.

At Ingersoll Rand we foster inspired teams. As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team. Our employees are empowered to act as owners every day for our customers, our communities and themselves. We offer a broad range of opportunities to build a successful and rewarding career with an innovative company. Join us at the new and exciting Ingersoll Rand.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  PandoLogic. Keywords: Inside Sales Representative, Location: SAN ANTONIO, TX - 78212