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Inside Sales Representative

4 months ago

Richardson, Texas, United States Avnet Full time

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet

Job Summary:

Combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new and existing customers/account base through a variety of inbound and outbound multimedia communications (e.g., telephone, email, fax, portals). Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes company options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to the company. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics.

Principal Responsibilities:

  • Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology.
  • Initiates and answers sales inquiries directly from/to prospective and/or existing customers to promote product offerings, services and capabilities.
  • Promptly and accurately responds to prospective or existing customer information requests.
  • Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.
  • Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates).
  • Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales and suppliers.
  • Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions.
  • Coordinates existing customer requirements for inventories, delivery lead time and unit prices.
  • Other duties as assigned.

Job Level Specifications:

  • Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
  • Completes complex assignments requiring significant judgment, initiative and problem solving skills.
  • Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
  • Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from customers, senior management, internal and/or external contacts.
  • Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.

Work Experience:

  • Typically requires a minimum of five years of related experience.

Education and Certification(s):

  • High School Diploma or equivalent

Distinguishing Characteristics:

  • Possesses expert knowledge of customer needs, products and complexity of business services.
  • Exhibits the ability to identify new qualified customers for inclusion in Avnet's portfolio of increasingly more complex accounts.
  • Maybe required to occasionally travel to customer sites or attend training including some overnight travel.
  • Advanced knowledge of systems such as SAP, ERP, order management.
  • Full knowledge of Excel skills allowing for problem solving, formulas, analysis, formatting and manipulation of data.
  • Full knowledge of QuoteFX, SupplierWin, PowerPoint, WebEx.

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What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet's ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs - from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

  • Generous Paid Time Off
  • 401K and Pension Plan
  • Paid Holidays
  • Family Support (Paid Leave, Surrogacy, Adoption)
  • Medical, Dental, Vision, and Life Insurance
  • Long-term and Short-term Disability Insurance
  • Health Savings Account / Flexible Spending Account
  • Education Assistance
  • Employee Development Resources
  • Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at