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Desktop-Help Desk Windows Support

2 months ago

Baltimore MD, United States TEKsystems Careers Full time

Our customer is looking for a Helpdesk technician to join their team to support the organization which consists of roughly 500 employees. This position will be a hybrid role with at least 3 days a week on site. Currently, this company averages 15-20 tickets per day and is in need of additional support to help with the increased workload. The corporate headquarters consists of about 60 people and this person will be the main POC for those 60 individuals for tier 1 and 2 support. Support will include password resets, windows troubleshooting/administration, printer and scanner troubleshooting, outlook troubleshooting, basic network connectivity support, and more.
*Windows 10/11 Troubleshooting/Administration
Active Directory Experience - Helping with onboarding and off-boarding employees
Deskside Support troubleshooting experience including printers, scanners, laptops, desktops, etc.
*Experience with zendesk would be nice to have as that is what they currently use for their ticketing experience. It is critical to have great communication and organizational skills as this person will be supporting the majority of the tickets on their own. We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.