Desktop Systems Engineer

1 week ago

Baltimore, Maryland, United States Whitman, Requardt & Associates, LLP Full time
Job Overview

Whitman, Requardt & Associates, LLP is seeking a skilled Desktop Systems Engineer to join our team. As a key member of our IT department, you will play a crucial role in maintaining and enhancing our Windows and iOS infrastructure.

Key Responsibilities
  • Design, implement, and administer Windows and iOS systems, ensuring seamless integration and optimal performance.
  • Provide expert-level support for Windows 10 and 11 workstations, software, and SCCM (MECM) related issues.
  • Develop and execute migration strategies for Windows 10 to 11, ensuring compatibility, application testing, and user adoption.
  • Collaborate with security and networking teams to implement, maintain, and remediate computer and network security issues.
  • Package and deploy a diverse range of applications, creating deployment rules and ensuring successful software distribution.
  • Provide clear documentation to ensure continuity, troubleshooting, and knowledge transfer.
  • Review, recommend, design, test, and deploy Group Policy Objects.
  • Administer Microsoft Intune for iOS devices and Windows computers.
  • Install and configure software packages in a virtual desktop environment (VDI).
  • Mentor help desk technicians, share knowledge, and improve overall support quality.
  • Recommend and implement technologies and processes that improve the effectiveness of desktop engineering and automation processes.
  • Adhere to change and incident management processes as it relates to the modification of the production environment to remediate and/or optimize enterprise systems.
Requirements
  • Bachelor's degree in information technology or related field.
  • 2-3 years' experience providing mid to high-level tiered support.
  • Proficient in administrative and package creation, with experience in Microsoft Endpoint Configuration Manager (SCCM), Intune, Active Directory, and GPO management.
  • Knowledge in Microsoft 365 architecture, configuration, implementation, migration, and support.
  • Experience with Intune, JAMF, Patch My PC, Liquidware, or VMware Horizon considered a plus.
  • Extensive knowledge of Windows desktop operating systems.
  • Ability to manage projects and tasks independently, provide transparency on activities conducted, and have a bigger picture focus on entire teams' mission.
  • Prior relevant certifications with additional years of experience will be considered in lieu of a degree.
  • Security+, Net+, and Microsoft or related certificates a plus.
  • Must be able to lift 40 lbs.
  • Applicant must have a valid driver's license and clean driving record.
  • US Citizenship Required.
Benefits

Whitman, Requardt & Associates, LLP recognizes the importance of our employees in our success. Our comprehensive benefits package includes:

  • Flexible work schedule options.
  • Competitive salary.
  • Leave accrual and paid holidays.
  • Healthcare benefits.
  • Group Life Insurance, as well as additional optional life insurance, short and long-term disability insurance.
  • Flexible spending accounts for medical and dependent care reimbursement.
  • 401(k) Retirement Plan.
  • Tuition Reimbursement.
  • Employee Assistance Program.
  • Parental and maternity leave benefits.

Whitman, Requardt & Associates, LLP is an equal opportunity/affirmative action employer and complies with all applicable anti-discrimination laws.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employment-based visa sponsorship now or in the future. Whitman, Requardt & Associates, LLP will not sponsor applicants for U.S. work visa status for this opportunity.

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