IT Help Desk Support Agent Mon- Fri 10am- 6:30pm

1 month ago

Baltimore, United States Experis Full time

Our client, a leading healthcare system, is seeking an IT Help Desk Support Agent to join their team. As an IT Help Desk Support Agent, you will be part of the IT support center team supporting the healthcare system in Baltimore, Maryland. The ideal candidate will have good problem-solving skills, effective listening skills, excellent interpersonal skills, and the ability to stay calm under pressure, which will align successfully in the organization.

Job Title: IT Help Desk Support Agent Mon- Fri 10am- 6:30pm

Location: Baltimore, MD

Pay Range: $20/hr - $25.25

What's the Job?

  • Perform first level IT support for incidents reported via telephone or electronic media
  • Provide basic troubleshooting of IT problems, diagnosis of desktop problems and triage of system problems
  • Log pertinent information for problem documentation, ask appropriate investigative questions in order to determine the nature of the problem and possible solutions, prioritize according to documented protocols, and triage as appropriate
  • Answer incoming calls or electronic media and assist customers by resolving problems when able
  • Initiate appropriate protocols defined in urgent or critical situations and escalate issues and initiate communication
What's Needed?
  • High School Diploma/GED
  • Experience in basic IT skills, including but not limited to PC literacy, email, basic Windows applications
  • Knowledge in the assigned IT environments and understanding of basic IT networking and computer skills and associated coursework
  • Understanding of basic clinical terminology
  • Possess all requisite knowledge, skills, and abilities as posted in the supplemental section
What's in it for me?
  • Opportunity to work with a leading healthcare system in Baltimore, Maryland
  • Competitive pay range
  • Remote work from Monday through Friday 10:00am to 6:30pm
  • Opportunity to learn and grow in the IT support center team
  • Exposure to the latest technologies and IT systems

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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