Account and Administrative Assistant

3 weeks ago


Chelsea MI, United States Sheridan Full time

Assistant Account Manager
Sheridan MI has operated in Chelsea, Michigan, for more than 70 years of service to the book publishing industry. Our customers depend on us to convert their ideas into one of the most important inventions man ever made, a book of printed words.
Process and prepare shipping and mailing instructions. 
Process and route all proofs and materials supplied by customers. 
Gather information for Account Manager or Senior Account Manager.
Assist with incoming phone calls and e-mails. 
An effort must be made to answer or resolve the customers’ questions or concerns rather than simply taking a message for the Account Manager. 
Assist in processing customer complaints.
Provide desk coverage for the Account Manager and manage their duties when they are out of office. 
Other duties as assigned, including but not limited to, miscellaneous errands, and special projects at request of Account Managers or Senior Account Managers.  
Minimum high school diploma or GED along with some customer service experience. Must possess a capacity and willingness to learn a variety of computer software applications including, but not limited to, order entry and job ticket systems. 
Proficient with Microsoft Office Suite or related software.  
or six months to one year related experience and /or training; Prolonged periods of sitting at a desk and working on a computer.  
Must be able to access and navigate each department at the organization’s facilities.  
SCHEDULE IS MONDAY TO FRIDAY, 1st SHIFT- 8 AM – 4:30 PM
~ Overtime pays time and a half after 40 hours per week

On-the-job training programs through Sheridan Academy.
~ Career advancement with an employer who supports your development.
~ Tuition reimbursement for approved coursework.
~ Paid time off & holidays.
~ Medical (PPO and HSA Plans), Dental, Vision.
~ Teladoc – convenient no- or low-cost medical services.
~ Confidential and free EAP program for wellness and mental health.
~ Company-paid basic life, AD&D, and short-term disability insurance.
~401(k) retirement plan with company match.
~ All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.



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