Analyst-Network Services
3 weeks ago
Analyst, Government Services
APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce.
APL is part of the CMA CGM Group, a leading worldwide shipping & logistics group with headquarters in Marseilles, France.
The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land. This position will be responsible for day-to-day quality Customer Care within Government Customer Service Team. The Analyst for Government Customer careprovides a foundation of problem solving, knowledge and expertise in front line interaction meeting customer needs as well as interaction with other locations and processes within APL. logistical analysis and empowerment. This position works closely with the DC Trade and Operations teams and CMA CGM Operations and Service Delivery teams.
Military and Embassy Household Goods, Guam, Humanitarian Aid and US Flag Project Cargo.
Booking Turn Time - Quality Assessment. Process Management Support. Including but not limited to: special cargo, terminals/APL and non-APL, truckers/vendors, rail operations, shipment monitoring, and documentation.
Provides bookings consultation for vessel approvals with special cargo/fleet control, equipment approvals with equipment control, consulting customer, blocking bracing, terminal procedures and coordination with operations US/overseas.
Takes initiative and acts as lead on projects. Sets tasks and priorities, delegates, as needed, and coordinates all aspects of multiple projects and makes recommendations on findings.
Bachelor’s, Associate, or 4-year technical degree preferred.
Excellent oral and written communication skills are a must, as is an ability to rapidly organize and analyze complex and diverse situations and large amounts of data.
English
APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation.
Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com.
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