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Auto Finance Representative
2 months ago
*Description:* The client is simultaneously hiring for multiple departments; to be considered you msut be open to both roles: *Customer Care Representative* • Monday – Friday o 8 AM – 5 PM with one Saturday a month (8 AM – 12 PM) • Answering incoming calls throughout the day from customers who need assistance with their account, payment, information, title request, payment options, logging into website etc. * Customer Accounts Representative* • Monday – Friday o 8 AM – 5 PM with two late nights a week (11 AM – 8 PM late nights are never on Friday) with every other Saturdays (8 AM – 12 PM)
- One week of the month will be all 7-4, with Saturday 7-12 for that week.
- This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due). This is more of a customer service role, because often times you’re talking to people who need help adding a credit card, changing their expired payment method, don’t have auto-pay turned on, forgot their password to log in and pay, etc. Any “heavy” collections activity goes to another department.
- Verifies contracts and all necessary forms from the dealer are received and correct
- Enters the customer information into AHFC system and assigns an account number
- Files the contract and supporting documents in the appropriate location for future reference
- Must be flexible, schedule may change with business needs.
- Mandatory overtime as needed-currently two Saturdays per month 8:00am to 12:00pm.
- 6-18 month contract to hire
- Onsite in Irving
- Looking for career minded individuals
- Will be cross-trained and moved between departments every few months or so
