Customer Service Representative

3 days ago


Irving, Texas, United States Axelon Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Contact Center Representative - Education Loans. In this role, you will be responsible for handling incoming calls related to education finance loans, providing exceptional customer service, and promoting and proceeding with over-the-phone applications.

Key Responsibilities:
  • Handle sales calls from prospects and customers who have a need for education finance loans.
  • Assess customer needs through a structured sales framework to identify, advise, and recommend solutions for our customers and prospects.
  • Ensure follow-up and follow-through with both internal and external customers, including pipeline management.
  • Serve as the key contact for borrowers throughout the application process, meeting and exceeding established volume goals.
  • Identify cross-sell opportunities on all interactions and deepen customer relationships.
  • Familiarize yourself with new and existing products, services, and procedures.
Requirements:
  • 2 years of sales experience in financial services.
  • Customer service experience.
  • Proficient PC skills, including MS Office experience.
  • Previous sales or call center experience is a plus.
  • Excellent communication skills and ability to work in a fast-paced environment.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.


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