Technical Project Manager

3 weeks ago

Washington DC, United States Inserso Corporation Full time

Technical Project Manager
Project Manager Washington , District Of Columbia Contingent Apr 2, 2024

Inserso is seeking a candidate to join our team to provide mission-critical support as our Technical Project Manager/Operations Center Manager. This position will be the primary point of contact for managing a support team of approximately 33 FTEs providing NOC, NOSC, Service Desk, and ServiceNow support on a 24x7 NOC and Service Desk support contract. The Technical Project Manager will manage Task Order planning, execution and reporting to meet cost, schedule, and performance requirements.

Responsibilities:
  • The Technical Project Manager (PM)/OPS Center Manager shall act as the single point of contact for USSS who will own all Contractor activities related to this order. 
  • Manage the cost, schedule and performance of Government contracts of similar scope, size, and complexity.
  • Provide management oversight of multiple concurrent project activities across multiple Information Technology disciplines.
  • Understand and perform a variety of project/program management techniques and methods for Information Technology used throughout DHS and similar agencies.
  • Knowledge of IT Service Management (ITSM) processes.
  • Knowledge of IT Operations Center functions and processes.
  • Perform in a dynamic work environment including the ability to coordinate and perform multiple assignments.
  • Demonstrate excellent communication skills - both written and verbal.
  • Demonstrate experience working independently to resolve complex issues.
  •  Initiate, coordinate, and assist with onboarding and offboarding contractor personnel.
  • Adequately supervise contractor personnel.
  • Ensure that contractor personnel perform professionally and provide deliverables in a timely comprehensible manner.
  • Ensure that contractor employees are aware of, and understand and abide by USSS established rules, regulations, and practices.
  • Be responsible for control, coordination, and execution of all activities to complete tasks in accordance with this order. 
  • Discuss and plan daily activities, workload and job scheduling priorities with the USSS PM and PO.
  • Be technically skilled in managing an IT operations center (SD, NOC, and NOSC).
  • Coordinate with the Security Operations Center (SOC) in assessments and incident responses. 
  • Ensure corrective measures have been documented and incorporated as part of problem management to support a reduction in incidents. 
  • Ensure that the knowledge base, standard operating procedures, and technical documentation are maintained and augmented by staff.
Required Skills/Experience: 
  • Must be a US citizen.
  • Top Secret clearance required and possibily SCI requirement as needed but this is not required prior to USSS onboarding.
  • Certification: PMP (Project Management Professional).
  • Bachelor’s degree in Cybersecurity, Computer Science, Computer Information Systems, or Information Technology, or 10 years of equivalent experience in verifying stability, interoperability, portability, security, and scalability of system architecture.
  • Experience with leading IT Operation Centers (i.e., NOSC) for environments of similar size, scope, and complexity as USSS is required.
  • The Technical PM must be equipped with proven experience and skillsets. 
Preferred Skills/Experience:
  • Master’s degree in Cyberseurity, Computer Science, Computer Information Systems, or Information Technology.
  • ITIL 4 Foundation certification.
Physical and/or Mental Qualifications:
  • Effectively communicate with customers, stakeholders, and technical specialists
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job.

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