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Customer Service Representative

2 months ago

Portland OR, United States TEKsystems Careers Full time

*Customer Service Representative for sportswear brand * Job Description The first three weeks of the job are training in a classroom setting Mon - Fri, 8am-5pm. The 4th week is on the floor doing the job. Contractors cannot miss any time during 3 weeks of classroom training. During peak season, the call center is open 4am-9pm Mon - Sun (from the middle of Nov 2023 - Feb 2024). We mainly hire for the opening and closing shifts. This is a seasonal role. There is also a chance to go permanent at the end of the contract if you do well (only a few out of the group will get converted). The Seasonal Customer Service Representative should be able to educate the consumer and pair items as desired, handling high-volume inbound calls and emails throughout the day. The goal is not to sell the most expensive item but to sell the best product fit for the consumer. Product knowledge is a huge plus but willingness to learn the product line is the most important. Essential Skills

  • Provide exceptional customer service and problem-solving by responding to all inbound/outbound calls
  • High-level negotiation and diplomacy in resolving differing expectations (customer vs. company policy)
  • Assist customers with new and existing accounts, account billing, and payment information
  • Resolve customer inquiries in an effective and efficient manner
  • Make discretionary decisions in granting financial and non-financial assistance to customers
  • Always be striving to learn about product and service changes
  • Be an active listener that can show empathy and patience in a non-scripted environment
  • Respond to 10 emails per hour regarding product questions, non-scripted calls tailored to the specific customer they are working with
Nice To Have
  • Call center experience
  • Cashier experience
  • Customer service experience
  • Hospitality experience
Job Type This is a contract position with a duration of 6 Month(s). Work Site This is a fully on-site position in Portland, Oregon. Work Environment Business Casual. The company is huge on making sure contractors feel like a part of the team and equal to regular employees. Everyone will have their own desk that they can decorate. We do fun things like hot chocolate bars, lunches, etc. during the busy season too. Everyone will have access to the employee store with extra discounts using their employee badge that will be issued on day one. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.