Assistant General Manager- Full time- Assistant Manager
2 months ago
Position Type Full Time
Travel Percentage Negligible
Job Shift Any
Job Category Restaurant - Food Service
We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We are looking for employee-focused leaders to fulfill management position.
The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere Dental Insurance
~ Disability Insurance
~ Employee Assistance Program
~ Free Manager Meal Per Shift
~ Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time.
#Directly supervise Employees at assigned unit. Assistant General Manager with the overall direction, coordination and evaluation of Company unit. Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training Employees; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems. Develop and maintain professional functional working relationships with IHOP restaurant hourly Employees, Home Office, Vice President and guests
Implement the IHOP 101 Training program for all restaurant employees to improve unit operations and the guest experience
Assist in the execution of annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for assigned unit as defined by the current Standard Operating Procedures (SOP) and current operations plan
Manage the restaurant floor and focus on regular contact with guests. Maintain the frequency of guest complaints within acceptable limits and handle complaints in a professional and timely manner. Communicates regularly with the Food & Beverage Director the activities of the restaurant and its employees to include written reports of the activities at the owners request
Schedule staff hours and assign duties
Comply with federal, state and local regulations that are applicable to the assigned unit
Assist in the recruitment, training and retention of Employees in accordance with the current SOP and operations plan for assigned unit.
Conduct on-going coaching and administer the restaurant hourly compensation plan. Assure the performance appraisals and merit increases (if applicable) are given as scheduled
Properly document performance problems. Communicate and enforce policies on 1) sexual harassment 2) discrimination and 3) diversity.
Maintain crew member appearance and uniform standards
Ensure food is in compliance with SOP in the areas of specifications, recipes, plating and garnish
Ensure food is presented well and served at appropriate temperatures, within standard ticket times
Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen and miscellaneous supplies. Order food on a timely basis. Keep inventory to a minimum with out-of-stock items
Ensure the proper operational condition of equipment, building structures and premises according to federal, state and local regulations and SOP
Keep appliances and equipment well-maintained. Keep small wares, glassware and china adequately stocked
Ensure sanitation practices are maintained according to federal, state and local regulations and SOP. Ensure that food is properly stored (labeled, dated and rotated) and proper temperatures are maintained. Train Employees on proper personal hygiene and food handling
Keep the back door of the restaurant and the doors to the office locked at all times. Control guest checks and follow proper register/cash-handling procedures
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
Assist the owner with special projects as needed
Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought
Attendance in mandatory meetings, training, workshops, and/or seminars
High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination of education and experience
Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs
Ability to deal with problems involving several concrete variables in standardized situations
Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources
this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
Knowledge of economic and accounting principles and practices, banking and the analysis and reporting of financial data
Knowledge of laws, legal codes, government regulations regarding the food service industry
Certification through assigned IHOP training courses
Expert computer skills, ability to compose and create reports, letters, memos, and procedures
Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology
Standing during most of the shift
Limited exposure to physical risk
Some travel, overnight stays as needed, rarely
We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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