Customer Experience Manager

2 weeks ago

Springdale AR, United States James & James LLC Full time

James+James is one of the fastest growing eCommerce furniture companies in the country. We're only hiring team members that want to grow and help shape the life of a company.
James+James is hiring a Customer Experience Manager to manage our Customer Experience Team as well as our retail showroom in downtown Springdale.
We take our customers' experience from the first website or store visit to post-delivery follow-up very seriously, and we're looking for someone to help us deliver an exceptional experience for our customers with an authentic interaction with the company. This is a full-time position that will manage our four person CX team as well as be a design ambassador throughout Northwest Arkansas. Management of the four customer experience coordinators to support their interactions with our customers located throughout the entire US.
* Represent and champion the company's customer experience as a participant in company's leadership team weekly meetings.
* Communicate clarity of expectations and maintain consistency of customer experiences among the team.
* As needed, assist in situations where the customer experience has been escalated due to damage in transit, etc.
* Support in-store visual merchandising efforts, ensuring that products are showcased attractively and in line with current promotions.
* Become adept as using the various applications that support our CRM process
* Achieve mutually agreed upon sales targets and contribute to a positive working environment for both the internal teams as well as our customers
* Location will be split between General Office and Showroom location in downtown Springdale
Full-time schedule Monday-Friday
Paid Holidays
Affordable Health Care (including Vision and Dental) for qualified employees
High visibility by senior company leadership
Passionate about furniture as a pillar in interior design (Candidates with interior design experience will be given preference)
Attention to detail to help ensure order accuracy and avoid miscommunications.

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