Service Department Customer Service Specialist

1 week ago

Springdale, United States Lewis Ford Full time
Job DescriptionJob Description

Lewis Automotive Group is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.  If you are looking for an opportunity with excellent career growth while working for a company that is dedicated to their employees, then join our team and help us grow to the next level

As a Lewis Automotive Service Specialist, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our dealership is concerned with more than moving inventory; we are committed to your success and invested in your future.

About You

You’re a passionate, skilled, and dedicated individual who is excited by the opportunity to work at our company. You’re self-motivated and detail-oriented with solid organizational and time-management skills.  You’re ambitious, energetic, dedicated, and excited about innovative technologies, and are committed to our goal to provide the ultimate customer experience.

We’re Looking For:

A take charge person, capable of working in a very busy shop, who possesses the ability to deliver world-class, customer service. Keeping customers informed of the status of their service work by phone calls and e-mail is the primary responsibility of the Service Specialist. In addition, the Service Specialist will work to secure warranty claims with multiple companies.

Knowledge, Skills, Abilities:

  • Greet customers as soon as they enter the Service Department.  Establish positive rapport immediately and ongoing.
  • Communicating directly and efficiently with Customers, Service Technicians and Parts Department Employees.
  • Schedule service appointments and determine automotive problems and services needed by listening to the customer’s description of issues and performing a vehicle walk-around.
  • Providing labor, time, and parts estimates for repair services.
  • Prepare Repair Orders and work with Technician to describe symptoms and problems.
  • Complete all required paperwork and documentation for repair services.
  • Maintain organized, clean workspace and accounting for dealership.
  • Develop and maintain superior product knowledge to effectively help customers with service and warranty needs.
  • Perform other duties and tasks as assigned or required.
  • Always maintain a positive, upbeat, professional demeanor.
  • Excellent Communication skills.
  • All applicants must perform duties and responsibilities in a safe manner.

Preferred Knowledge, Skills, Abilities

  • CDK or ADP experience.
  • Automotive technician experience.

Specific Requirements:

  • High school diploma or equivalent
  • All applicants must be authorized to work in the USA.
  • All applicants must meet pre-employment testing to include background checks, MVR, drug test, and must possess a valid driver license.

We Offer:

  • Health Insurance
  • 401 (K) with match
  • Paid Vacation
  • Fun company events

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