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Director of User Experience

2 months ago

Tampa FL, United States USAA Full time

Why USAA?At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We are looking for a Director, Agile Product Management. Digital Acquisition – Leads the digital experiences across Storefront (public/private .com website) and Sales Applications. Works closely with Product, Marketing, Design, Legal, Risk and Compliance to bring digital experiences to market and achieve production targets. Will build and lead a new team that will develop repeatable patterns and integrate with other parts of the enterprise to empower the Digital Acquisition Product Vertical teams. Champion and build audience management and personalization to be deployed across Card, Deposit, Lending etc. Leads a team who is responsible for delivering solutions for Bank product(s) using Agile methodologies that will enable the business to achieve business results and customer value. Partners with and engages senior leaders/stakeholders to ensure product being delivered is aligning to the Bank’s objectives and the overall business strategy. Applies strong business and/or technical acumen to enable the team(s) within the Bank to achieve their goals. Ensures all work is completed within all regulatory and compliance policies and processes.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.

Leads an agile team(s) assigned to developing solutions for implementing the Bank’s business objectives aligned to the department and company strategy.
Responsible for crafting and implementing policies and processes for delivering agile methodologies that will meet business results and are aligned to strategic business objectives and required outcomes. empowers teams within the Bank to deliver business outcomes against their OKRs.
Manages project assignments and prioritization of work for Agile teams.
Makes data driven decisions as needed related to funding and resource allocation.
Ensure assigned Bank projects are completed within financial regulatory and compliance policies and that risk issues identified are mitigated as required.
Applies expert knowledge and removes escalated impediments to the team’s success and assists in conflict resolution, issue and dependency management.
Coordinates, coaches, supports and guide leaders and teams in Agile principles, values and practices.
Maintains stakeholders informed of project status to include Senior Leaders. Builds and oversees a team dedicated to excellence through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities.
Has full management responsibility for some members of the Agile team, e.g., Product Owner from their own business area, including responsibilities for hiring, firing, development and providing input on compensation decisions.

Bachelor’s degree; 8+ years’ experience in product development, process improvement, project delivery, or business/requirements analysis to include 2+ years of that experience within a financial services organization.
~Experience in marketing, strategy, digital, process, or user experience design within a financial organization.
~ Agile Scrum best practices and experienced being a product owner for a scrum team
~ Knowledge and experience of multiple technical software delivery methodologies such as Agile, and SAFe.
~ Experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
~ Experience in analyzing business requirements to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.
~ Comprehensive experience in applicable banking regulatory and compliance policies.


Experience with Digital Sales & Product as a Leader/Coach
Adobe Experience – Analytics, AEM, Target, Audience Manager
Digital Strategy – developing a vision and roadmap aligned with the LOB to drive joint success
Agile – Scaled/SAFe
Experience with multiple Digital Banking platforms, such as Credit Card, Debit Card, Lending, Deposits, Payments, other
Tying user experiences to business strategy – art of the possible with technology and business acumen to assess viability based on effort and return.
US military experience through military service or a military spouse/domestic partner

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.