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Mortgage Branch Operations Manager

1 month ago

Houston TX, United States Greater Texas Credit Union Full time

What's in it for you as a Branch Operations Supervisor:

- Training and ongoing coaching to learn and develop highly desired skills.
- A place where you can help members and teammates in meaningful ways.
- Full Benefits Package, Sundays off, 10 paid holidays, 401k, a job that looks great on a resume
- The Basics of a Branch Operations Supervisor role:

- Full Time/Exempt Position

What you'll do as a Branch Operations Supervisor:

In partnership with Branch Operations leadership, the Branch Operations Supervisor role will direct all aspects of day-to-day branch operations, including leadership over the Branch Associate and Teller roles, all aimed at achieving branch goals.

Reinforce the Credit Union’s mission, vision, and core values by serving as a culture agent, motivating team members to achieve higher standards, and promoting a commitment to a Top-Tier member experience.
- Perform all aspects of supervisory responsibilities to include scheduling, handling time off (vacation and sick) requests, performance coaching, daily workflow, etc.
- Branch Operations Leadership:

- Be a subject matter expert in all aspects of Branch Operations with an emphasis on fraud and loss mitigation.
- Perform periodic audits of a safety deposit box and spot audits of team member transactions.
- Recommend process improvements to streamline or reduce cost.
- Coordinate volunteer events to expand Credit Union reach.
- Act in the capacity of a Branch Manager when the Branch Manager is out of the office.

Comply with the credit union Bank Secrecy Act (BSA) Policy and Anti Money Laundering and Member Due Diligence Procedures. The BSA training is to be completed within 90 days of employment and annually thereafter.
- Complete compliance and career development training as assigned.
- Lead and delegate special projects as assigned.
- Must Haves for a Branch Operations Supervisor:

- 2+ years of credit union or banking experience in a branch operations role.
- Nice to Have for a Branch Operations Supervisor:

- Proven experience in sales, preferably in banking or credit unions
- Bilingual in English & Spanish

All your information will be kept confidential according to EEO guidelines.

Keywords: Bank Operations Supervisor, Location: Houston, TX - 77007