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Client / Customer Care Rep
2 months ago
Portland Veterinary Emergency and Specialty Care (PVESC) is building a community of team members who want to learn, grow and thrive in an environment that provides the highest quality care to our patients and their people. PVESC has a long-standing history of being one of the go-to veterinary hospitals in beautiful southern Maine. We are a growing 26 doctor emergency and specialty hospital offering surgery, internal medicine, oncology, dermatology, neurology, emergency & critical care, and cardiology. Emergency services are available 24/7/365. We are currently looking for a full-time Client Service Representative (CSR) to join our emergency department. Our CSRs work hand in hand with our emergency clients and are essential to ensuring the best possible care for our clients and patients. As a member of our emergency CSR team, you will be responsible for helping our patients and clients in emergency and urgent situations by providing compassionate and personalized attention to help ensure their individual needs are met.
Provide a calm, welcoming environment for clients and patients by delivering exceptional client service
Answering/responding to incoming communications such as phone calls and emails
Communicating needs of clients and patients to the emergency medical team
Routine office duties such as scanning, faxing, etc.
Previous veterinary experience is required for this position.
PVESC is committed to valuing you by providing a rewarding compensation package that includes fair base pay commensurate with your experience, and an extensive benefit plan offering medical, dental and vision insurance, long-term disability, life insurance, and more, holiday pay, uniform allowance, personal pet discount, EAP program, 401(k) with employer match, paid time off, paid volunteer hours, paid continuing education, as well as professional development and learning opportunities.
As part of the team, you'll be able to give back to the community through continuing education events and community outreach opportunities like Pet Rock in the Park, an annual outdoor pet-friendly event in Portland featuring live bands and much more.
If you want to be part of a high performing team that is empowered to help each other reach their goals, and go home at the end of the day feeling like you have made a difference, then we want to talk with you.
Requirements Veterinary Experience
Customer Service Experience
