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Patient Call Center Representative

2 months ago

Billings MT, United States TEKsystems Careers Full time

*Job Overview:* If you are goal driven, hard-working, and have excellent communication or customer service skills, we invite you to apply with us today This is an exciting opportunity for someone seeking experience in medical billing and complex claims investigation. Ideal candidates will possess claims processing/medical billing experience and a competitive desire to maximize returns. Our Call Center Representatives assist patients on the phone, helping them to resolve their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing customer support as a member of our client’s business office. Call center Representatives are expected to adhere to standardized productivity goals in addition to working in a fast-paced call center environment. *ESSENTIAL JOB FUNCTIONS:*

  • Helping patients understand financial responsibility in a helpful and non-threatening manner
  • Taking inbound and making outbound calls to patients regarding outstanding balances.
  • Meeting or exceeding established metric goals
  • Following established procedures to resolve patient account balances:
  • Identifying consumer payment plans
  • Utilizing call scripts provided
  • Setting up consumer payments over the phone
  • Documenting all conversations electronically on company and/or client systems
  • Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
  • Providing information to Client Services as needed
Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.