Program Management Director

2 weeks ago


Washington DC, United States Networking For Future (NFF) Full time

Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world.

NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Cyber Security, SMART/IoT Technolgies, Collaboration & Mobility and Workforce Augmentation.

Program Manager with strong management and strategic planning abilities, organizational and communications skills, and solid understanding of data, operations, and process implementation to support a Washington DC based Human Services client. activate and manage program staff; pro-actively identify and resolve program issues, escalate risks, report operational status; manage overall program implementation; and drive preparation, development, implementation of long-term program success and sustainability.

Summer EBT Program Functions:
Contribute to the establishment of the Summer EBT Call Center.
Apply relevant policies, regulations, and requirements.
Develop program materials, plans, procedures, and communications.
Oversee the day-to-day operations in collaboration with the Call Center Managers.
Orchestrate benefits eligibility data preparation, maintenance, and overall integrity.
Ensure accurate eligibility data conversion, transmission of payment and notice files.
Report and present operational-level data, identifying trends and potential gaps.
Manage fraud coordination, fair hearing, and escalated issue resolution efforts.
Communicate any issues to DHS leadership and/or Summer EBT stakeholders.
Coordinate and contribute to emergent Summer EBT operational efforts.
Participate in interagency workgroups on design and development of permanent Summer EBT program infrastructure.
Update interagency MOU and other legal agreements as necessary.
Coordinate with interagency workgroup to develop Federal and local budget for FY2025; Apply lessons learned to develop system specifications, data requirements, and operational support.
Coordinate internal communications and training delivery to identified agency staff.
translating stakeholder interests and feedback into program implementation; querying program and operational data; identifying trends and policy-related implementation issues; as well as strong judgement in the handling of sensitive data and navigating agendas.

The Program Manager is expected to contribute to program implementation efforts directly and run a team which works collaboratively to share knowledge and best practices that optimize overall program success.

Robust planning across multiple program areas
Monitoring progress and driving program delivery
Effective communication, internally and externally regarding assigned deliverables, projects and goals
Ensure effective management of project resources
Minimum of 10 years of experience in project or program management.
Strong knowledge of relevant government regulations, policies, and procedures related to human services programs including Electronic Benefits Transfer (EBT) including SNAP and TANF benefits.
NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:
Medical, Dental and Vision, Health Savings Account, Flexible Spending Account



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