IT Support Technician Internship

2 weeks ago

Franklin WI, United States TEKsystems Careers Full time

Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is performed via phone and chat interactions utilizing remote access software. Support will include Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications.
Candidates will take an average of 25 interactions as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff. To ensure your success and the success of the team, you will be measured on Key Performance Indicators. These include adhering to your schedule (especially attendance), first contact resolution, quality, and customer service. During the assigned shifts, candidates should expect nearly 100% of their day to be handling customer interactions.
*MS Office,Windows,customer service,Troubleshooting,Help desk support,Active directory,Helpdesk troubleshooting,Office 365,Servicenow,zendesk,Windows 10,Phone support,Service desk,Help desk,event viewer,Task Manager,teamviewer,password reset
*Training:
Initial training period of 7 weeks is required with hours 8:00 AM - 4:30 PM, Monday through Friday.
Permanent shifts will begin upon completion of Training.
Shifts will be assigned based on the requirements of the Job Posting.
18-month contract.
Shift Needs
1st Shift
2nd Shift
3rd Shift
Weekends
Associate degree or equivalent work experience is preferred.
Experience with using and supporting MS Office and Outlook is recommended.
Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.
Demonstrates strong customer service skills that translate both inside (HO) and externally (Field), verbally and in writing at all levels in a succinct yet understandable fashion based on audience.
Initiative and motivation to include willingness to share feedback to drive process improvement.
Entry Level
If eligible, the benefits available for this temporary role may include the following:
§ Medical, dental & vision
§ 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Employee Assistance Program
§ We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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