Directory Analyst

4 weeks ago

Boston MA, United States Wellist LLC Full time
Wellist is seeking a Directory Analyst reporting into our Head of Directory Operations based in Boston.

The Directory Analyst will play a pivotal role in scaling one of Wellist's most valuable assets - the resource directory. The directory makes life easier for employees, patients, and their families. You will excel at organizing unstructured data, building processes that scale, and driving innovative approaches that result in valuable resources - such as financial assistance, emotional support, transportation, etc. - being easily accessible to people when they need it most. Your work will be foundational to launching new clients and keeping our directory updated and of the highest quality for our users.

What You Will Do

* You will comb through, structure and categorize unstructured client materials and data, enabling successful client launches.* You will get your hands dirty by being a 'doer' and thereafter, based on your learnings, build processes that can be scaled.* You will have a high attention to detail and be thorough with building data sets for benefits and community resources.* You will learn about our data tagging systems and leverage that knowledge to drive efficiency inside the Directory team.* You will work with our outsourced partners to ensure they are meeting quantity and quality standards based on the processes you helped build and manage.* You will actively help manage our outsourced partners as needed and identify ways to track and ensure their productivity and quality.* You will work across Wellist teams to drive quality and productivity for the entire company.

What You Bring to Wellist - Must Demonstrate

* Ability to structure problems and data to drive insights enabling decision making.* High attention to detail and thorough with building data sets* Communication skills that cross functional areas such as tech, client services, call center.* Professionalism - be on-time, reliable and have a positive attitude.* Able to manage work in 'workstreams' such that important work is not dropped.* Very comfortable with data and technology and able to dive into data with ease.* Strong written and verbal communication skills; a fluency in English is required.* Able to hit deadlines.* Experience managing projects involving multiple stakeholders and tackling complex problems.* Experience making phone calls to external parties (cold-calling skills).* Proficiency with SW: internet searches, Microsoft (Word/Excel), Google (Docs/Sheets).

About Wellist

Wellist is a mission-driven digital health company that provides HR leaders with a cutting-edge aggregator capable of personalizing the "right resource, right time". The solution leverages Wellist's precision resource matching platform, hyper-targeted activation campaigns, and employee-generated data to simplify benefits access, amplify value from existing benefits partners, and meaningfully reduce cost.

Wellist's outstanding contributions have been recognized by organizations including Fast Company (Most Innovative Companies 2024 - Human Resources), MassTLC (Most Innovative Technology of the Year), Rock Health (Top 50 in Digital Health, Diversity Leadership), American Business Awards (Company of the Year, Silver Stevie) and BostInno (50onFire).

Why work here

* A meaningful mission - join a team that makes a real difference for employees and their loved ones.

* Outstanding benefits - excellent medical and dental insurance coverage, life & disability insurance, 3 weeks of PTO, and 401k contribution

* Personal growth - opportunity to accelerate your career with a high-growth, high-impact wellbeing company. #J-18808-Ljbffr

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