Help Desk Analyst

4 weeks ago


Boston, United States Franklin Fitch Full time

Help Desk Analyst| Boston Hybrid | $60,000 | Law & Professional Services


Are you looking to join a leading global US Law firm undergoing a digital renovation?

Are you hoping to find a role with crystal clear progression pathways?


You will be working with an established client, undergoing expansion with a new state-of-the-art office about to open, meaning great potential for in-house progression, and increased opportunity for quick career progression. There really hasn’t been a better time to get on board.


You will be ensuring proper computer operation, documenting, and receiving end-user requests. You will be required to use diagnostic & help request tracking tools to resolve a variety of problems. You will be the go-to person for any office desktop issues. You will tackle a range of helpdesk operational duties alongside an introduction to Administration and project pipeline.


You will need:

  • Proficient communications skills
  • Familiarity with Windows & MacOS
  • MDM (iOS, Android).


Experience preferable:

  • MS Suite
  • Active Directory
  • Tier I support
  • 2-3 years of experience is preferable.


You will get:

  • +1 day of holiday per year of employment
  • Quarterly social events
  • Extensive on-site and external training.


Like what you see and want to hear more?


To apply, send me an email (r.bray@franklinfitch.com) to register your interest and discuss the role in more detail.


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