Delivery System Application Support and Engineer
3 weeks ago
We are not accepting work visas at this time*
Delivery System Application Support and Engineer
This position is ideal for a hands-on, outgoing individual who desires to be involved in various aspects of the IT field (database management, service desk, hardware install, software install/testing). This person will work with a software development engineering team and will participate in designing, integrating, testing, and deploying software application programs. This role is responsible for providing technical applications support and implementation of the company's truck tech products in remote locations (some traveling required).
Create and run database queries to update delivery information and provide customer reporting
Update and maintain existing programs to support optimization of delivery and customer support process
Automate existing manual data-entry processes
Support the mechanical technology in our delivery trucks including configuration, triage and support of handheld scanning devices, metering devices, communication and network devices, and supporting infrastructure
Identify and troubleshoot software bugs and work with developers on fixes to be loaded on the device.
Be available to answer phone calls from users late at night when necessary
Open and monitor incidents, including error messages + API Support, with 3rd party providers
Provide training to clients in usage and maintenance of devices including initial equipment setup, device diagnostics and support, and performing routine administrative tasks
Provisioning – Configuration of the devices enabling and disabling features
Application and non-application software installation, update, and management
Travel to multiple company or customer sites throughout the year
Provide remote and on-site support of handheld technology
Handle all levels of support with Ability to collaborate and communicate technical issues to truck drivers with minimal technical knowledge
Self-starter with the self-discipline to schedule and complete tasks without direct supervision
Background in Computer Science, Engineering, Electronics or a related field
Deep understanding of IT fundamentals
Understanding of relational databases and database management
Excellent communication skills including proficiency in verbal and written English
Willing to travel overnight and work weekends when necessary
Data and analytics experience on any platform
Provide API support and technical issue resolution via multiple support channels,
Experience with the installation of Mid:com and LCR registers is a plus
Windows architecture, Control Panel and System settings
SQL Querying (TSQL preferred)
SQL Management Studio
Any object-oriented programming language (previous programs to maintain will be in Python)
Able to understand and troubleshoot system/API/applications flows
Proficient with Microsoft Office products (Word, Excel)
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