Support Engineer, Technical Advisor

3 weeks ago


Phoenix, United States BlueCrest Full time

Job Description

Summary of Position

To provide a best-in-class service on defined product lines for internal and external clients. Solution integration, solution delivery, technical escalations, instructing technical classes, and pre and post-sales support activities that maximise customer satisfaction and corporate financial performance.

This role will be an remote position.

Position reports to the Manager of Application Engineering.

Accountabilities

Provides technical support and expertise to Site CSRs with a particular emphasis on promoting best practice and ensuring consistency of process concerning supporting equipment to maximise company profitability  Maintains high level of equipment up time through knowledge of products, systems network, and customer requirements with a view to maximising customer satisfaction  Provides technical expertise to support sales activities and support the completion of RFI’s, RFQ’s, quotes and SOW’s in accordance with company process and policy to support the delivery of sales and profitability targets Supports a wide range of technical product activities including but not limited to Try & Buys, installation of complex configurations and beta testing to ensure customer satisfaction and solution profitability  Provides a link between the service department, engineering, Quality, and Manufacturing  Supports product quality and defect closure across all product lines to maintain world class products  Provides technical training and support to training activities  Support of test engineering functions on product development and product issues  Danbury integration and refurbished module support as needed  Travel is a mandatory requirement which can exceed 70% of standard working hours

Qualifications

Required

Proven engineering experience in mail or print technology Written and verbal communication skills Customer management and reporting skills Ability to work within defined time lines Ability to work independently with minimum supervision Ability to train and coach technical skills 

Desirable

Demonstrable leadership capability A+N+ and or ONC / HNC, Basic Networking, Advanced PC Demonstrable experience in teaching, training or development experience Consulting skills including effective listening, problem solving and facilitation

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