Community Services Supervisor

Found in: Jooble US O C2 - 3 weeks ago


Charlotte NC, United States SPECTRUM Full time

Video, Data, and Phone. Coach, monitor, develop, lead, model, motivate, analyze, organize, staff, and train, so that customers, employees, and owners are successful towards our goal of being America’s leading service provider.
Consistently meet or exceed weekly and monthly retention activity goals by coaching agents to sound telephone based customer save techniques.
As a result of regular phone monitoring and engagement with the agents, provide regular data-centric feedback to Manager with regard to actionable items to be taken to improve customer experience and improved retention rate.
Analyze and provide statistically-based recommendations on ways to improve agent save performance.
Manage agents performance by providing frequent coaching based upon call monitoring and save performance.
Master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
Acquire, demonstrate and instruct thorough knowledge of competitors’ pricing, packaging, and products in an effort to provide agents with skills needed to discuss side by side comparisons of Charter’s and competitors’ products and services.
Ability to read, write, speak and understand English
Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet), and voice (telephone)
may include weekends, holidays, and split days off
Minimum of Associates college degree in marketing, sales or related field or equivalent experience

 
Required Related Work Experience and Number of Years
Call center experience in the areas of customer service and/or phone sales - 3-5
 
Office environment
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.


  • SPA THERAPIST SUPERVISOR

    Found in: Careerbuilder One Red US C2 - 5 days ago


    Charlotte, NC, USA, United States White Lodging Services Corporation Full time

    This position is responsible for performing a variety of the therapies (massage, nail and esthetician) to provide coverage across treatment platforms when the need arises. This position will lead the other therapists and technicians and is instrument Therapist, Supervisor, Customer Service, Communications, Spa, Skills, Business Services

  • Janitorial Supervisor

    2 weeks ago


    Charlotte, United States ABM SERVICES Full time

    Job Title Janitorial Supervisor (Graveshift) Education High School or GED Job Description Employees in this job supervise the janitorial activities in an Airport facility. The work requires knowledge of the practices and materials of the service and supervisory techniques, personnel policies, and procedures. The employee functions as a first-line supervisor,...


  • Charlotte, United States Kelly Services, Inc. Full time

    Counsel and support hourly employees with needs/concerns as required. Address performance behaviors by commending those that are positives and discouraging those that are negative. Uses Quality Network problem solving process to address opportunities Warehouse Supervisor, Supervisor, Warehouse, Management, Staffing


  • Charlotte, United States PowerSource Electrical Services Full time $18 - $26

    Longtime Charlotte Company looking for Residential ElectriciansWe are a locally owned highly reputable electrical company seeking qualified electricians for service, projects in the residential and light commercial. We are very detailed and have high expectations from our customers and for ourselves.Looking for a qualified electricianSalary – Based on...


  • Charlotte, United States Atrium Health Full time

    Overview Job Summary The front-line supervisor of a multidisciplinary clinical team, supporting and providing oversight of clinical services provided in compliance with accepted standards of patient care as determined by State Regulations, Joint Commission, Professional Clinical Board Practice Acts and Atrium Health/service line Policy and Procedures....

  • Clinical Services Supervisor

    Found in: beBee S US - 6 days ago


    Charlotte, United States Atrium Health Full time

    Overview Job Summary The front-line supervisor of a multidisciplinary clinical team, supporting and providing oversight of clinical services provided in compliance with accepted standards of patient care as determined by State Regulations, Joint Commission, Professional Clinical Board Practice Acts and Atrium Health/service line Policy and Procedures....

  • Supervisor, Collections Medical Billing Coding

    Found in: Jooble US O C2 - 5 days ago


    Charlotte, NC, United States Providence Full time

    Description: Job Title: Coding Supervisor Job Type: Full-time 2 to 3 days per week in office. Providence Anesthesiology Associates (PAA) is seeking a highly motivated and experienced Coding Supervisor to manage the daily billing operations and objectives of our Coding Team. The Coding Supervisor will be responsible for designing, implementing, and...

  • Medical Services Staff Supervisor

    Found in: Jooble US O C2 - 2 days ago


    Fletcher, NC, United States Linamar Corp Full time

    Maintenance Supervisor The Maintenance Supervisor position is responsible for coordinating and supervising the activities of skilled and unskilled maintenance workers and ensure proper methods and procedures are followed to maintain, repair and service equipment, buildings and facilities in compliance with building codes and safety standards. Primarily...


  • Charlotte, United States Hendrick Automotive Group Full time

    Jaguar Land Rover CharlotteLocation: 6710 E. Charlotte, North Carolina 28212 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. Advises customers on necessary and recommended services. Offers additional services and repairs to customers. ...


  • Charlotte, United States Rexel USA, Inc. Full time

    The Warehouse Supervisor is responsible for the warehouse teams efficiency and accuracy of filling customer orders, receiving, stocking, staging, and shipping material in a manner that meets customer demands as well as company standards for safety, Warehouse Supervisor, Warehouse, Supervisor, Customer Service, Manufacturing, Skills

  • Outlet Supervisor

    3 weeks ago


    Charlotte, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Outlets Supervisor to join our team at our StepStone Hospitality managed hotel. The supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and...

  • Checkout Supervisor

    Found in: beBee S US - 3 weeks ago


    Charlotte, United States Affinity Full time

    The Checkout Supervisor is responsible for managing the activities and pace of final checkout of equipment along with coordinating on-site or virtual customer preliminary acceptance testing and training. The Checkout Supervisor will educate customers on operational use of the equipment during the checkout process when performing in house acceptance. The...

  • Checkout Supervisor

    Found in: beBee jobs US - 2 weeks ago


    Charlotte, North Carolina, United States Affinity Full time

    The Checkout Supervisor is responsible for managing the activities and pace of final checkout of equipment along with coordinating on-site or virtual customer preliminary acceptance testing and training. The Checkout Supervisor will educate customers on operational use of the equipment during the checkout process when performing in house acceptance. The...

  • Dispatch Supervisor

    2 days ago


    Charlotte, United States Empire Auto Parts Full time

    Job Summary: A Dispatch Supervisor oversees our team of delivery drivers and dispatchers in our aftermarket collision auto parts business. The Dispatch Supervisor will be responsible for coordinating and dispatching daily delivery routes, ensuring timely and efficient delivery of products to customers, and managing the performance and productivity of the...

  • Checkout Supervisor

    2 days ago


    Charlotte, United States Management Business Solutions Full time

    The Checkout Supervisor is responsible for managing the activities and pace of final checkout of equipment along with coordinating on-site or virtual customer preliminary acceptance testing and training. The Checkout Supervisor will educate customers on operational use of the equipment during the checkout process when performing in house acceptance. The...

  • Tax Supervisor

    2 weeks ago


    Charlotte, United States Frazier & Deeter Full time

    Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With offices in Atlanta, Alpharetta, Charlotte, Las Vegas, London, Nashville, and Tampa, there is a spot for you! We serve clients of all...

  • Dispatch Supervisor

    2 weeks ago


    Charlotte, United States Empire Auto Parts, LLC Full time

    Job DescriptionJob DescriptionJob Summary: A Dispatch Supervisor oversees our team of delivery drivers and dispatchers in our aftermarket collision auto parts business. The Dispatch Supervisor will be responsible for coordinating and dispatching daily delivery routes, ensuring timely and efficient delivery of products to customers, and managing the...

  • AYS Supervisor

    6 days ago


    Charlotte, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of PBX/ AYS Supervisor position to join our team at our StepStone Hospitality managed hotel. As a Supervisor you will maintain supervision over all staff as well as assist with guest service requests that...


  • Charlotte, United States Perkins Management Services Comp Full time

    Job DescriptionJob DescriptionPerkins Management is a high energy food service company looking for add to its operations and culinary team. We are looking for someone that can match our energy and join our team as the Food Service Manager of a local client site in Johnson S. Smith.  The Food Service Manager is responsible for the front of the house...

  • Food Service Manager

    2 weeks ago


    Charlotte, United States Perkins Management Services Comp Full time

    Job DescriptionJob DescriptionPerkins Management is a high energy food service company looking for add to its operations and culinary team. We are looking for someone that can match our energy and join our team as the Food Service Manager of a local client site in Johnson S. Smith.  The Food Service Manager is responsible for the front of the house...