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French Bilingual Service Success Advocate

2 months ago

New Orleans LA, United States TEKsystems Careers Full time

  • French Bilingual Service Success Advocate*
  • Start Date: *9/3/2024 or 9/9/2024
  • Pay Range: *$20-23/hr
  • Contract Length: *12 month contract
  • Training Schedule: *9am-4pm CST with an hour lunch between 1pm-2pm CST
  • Work Schedule: *Asking for open availability between Mon-Sun 5am-3pm CST – a set schedule will be provided in this range, 40 hours per week, 5 days per week, 8 hours per day.
  • Worksite Location: *100% Remote - USA
  • Job Description:*
  • Provide support to active and prospective members of an online mental health therapy platform by responding to email inquiries about the platform and services.
  • Assist members with refund, financial aid and subscription based questions as well as password resets and how to setup memberships.
  • Respond to e-mails from therapists to answer questions regarding navigation of the
platform, provide scheduling support, answer account based questions, etc.
  • Conduct proactive outreach and maintain productive communications with members and therapists to get feedback, improve satisfaction, and prevent churn.
  • Collect and funnel users’ feedback, issues and requests to the proper channels.
  • Work with therapist applicants from their initial application, to their video interview, to their final approval & activation on the platform including license verifications, credentialing and sanctions investigations, and profile creation/review.
  • Participate in the ongoing monitoring and evaluation of therapist profiles and reverification of licenses and credentials.
  • Volume of tickets is 200-300 per day.
*Qualifications:*
  • Minimum of 1 year, max of 5 years of Customer Service experience responding to questions/inquiries via email or chat.
  • *Bilingual in English as well as one or more of the following languages: German, French and Dutch*
  • Typing speed of 55+ WPM.
  • Track record of success meeting performance metrics.
  • Excellent written and verbal communication skills.
  • Tech-savvy– able to learn and navigate various systems confidently and effectively
  • Highly empathetic. Passion for helping others.
  • Eager to learn, coachable, and results oriented
  • Adaptable to change
*Hiring Process:*
  1. Typing Speed Test (looking for 55 wpm)
  2. Internet Speed Test (50+mpbs)
  3. Reference Check
  4. Language Proficiency Test
  5. Writing Prompt Assessment
  6. Virtual Interview Prep w/ TEKsystems
  7. Virtual Client Interview with BetterHelp
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
This position will close to applicants on September 13th 2024 About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.