Customer Service Account Coordinator
4 days ago
Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
Growth opportunities performing essential work to support America’s food distribution system
Responsible for supervising customer service team assisting customers with order entries and inquiries regarding the company. Works to ensure CSR staffing levels are sufficient to meet business needs. Trains new customer service representatives. Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution
Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions
Provide informative and professional assistance when working with the public, customers, vendors, and co-workers
Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings
Customer Service department has year-round coverage of Sunday - Friday, with the addition of Saturday coverage during the busiest times of the year. The schedule for this position is normal business hours Monday - Friday, however, some weekend work may be required. 2 - 4 years of experience in customer service or related area in foodservice setting.
Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers — providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams. Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. 1) our EEO Policy ; (and (3) the Pay Transparency Policy Statement .
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