escalations jobs in Chicago

Corestream is seeking a Customer Escalation Representative to ensure all customer inquiries and needs are addressed promptly and professionally. In this role, you will be responsible for delivering efficient and courteous service by managing, coordinating, and overseeing specific customer programs and processes. If this sounds like you, read...

A leading financial institution is seeking a dedicated individual to handle complex client escalations in Chicago. The ideal candidate will have a high school diploma or equivalent and be a current Year Up intern. Key responsibilities include monitoring documentation, resolving escalations, and prioritizing tasks to enhance productivity. We offer a...

Extrity Services is seeking a Sales Development Representative for a remote position in the Chicagoland area. You will drive company growth by generating new business opportunities and developing relationships across various industries, including healthcare and hospitality. This role offers an hourly rate of $18 plus commissions, with no cap on earning...

Extrity Services is seeking a Sales Development Representative for a remote position in the Chicagoland area. You will drive company growth by generating new business opportunities and developing relationships across various industries, including healthcare and hospitality. This role offers an hourly rate of $18 plus commissions, with no cap on earning...

You will: Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic issues Develop tools, scripts, and documentation to enhance internal support workflows and reduce time-to-resolution Design and implement diagnostic...

Albiware Inc. seeks a software engineer to troubleshoot and resolve complex production issues, coordinating with engineering and product teams on escalations and systemic problems. You will build tools, scripts, and docs to speed support workflows and reproduce defects for rapid resolution.The role emphasizes diagnostic design, hotfix testing, and clear...

About the role and team The Global High-Risk Escalations team provides white-glove support for critical escalations across Uber’s global business. We are looking for a Senior Program Leader to lead the strategy and operations of this team while serving as the point person during critical crises. You’ll oversee Uber’s high-risk customer support issues,...

Uber seeks a Senior Program Leader to drive strategy and operations for the Global High‑Risk Escalations team. You will oversee critical crises across Uber’s global network, balancing AI workflows with human oversight and steering upstream fixes from root causes identified in escalations.You’ll work with Comms, Legal, and cross-functional partners to...

Stripe in Chicago is seeking a results-driven Escalations Manager to own critical user escalations and partner with product and engineering to resolve issues quickly. You'll analyze trends, drive improvements, and help scale the team from the ground up, focusing on customer care and fast, accurate resolutions. This high-visibility role requires strong...

Overview In this role you will own and troubleshoot Hypershield incidents on Cisco Nexus N9300, working closely with customers and engineering to diagnose complex production issues. You will localize faults across the data center fabric, on‑prem Kubernetes controller, and security policy enforcement, then drive fixes and transform cases into reusable...

Business Analyst We are seeking a Business Analyst to serve as a key escalation point for the F&O Margin team and as the main point of contact for internal and external stakeholders. This role involves monitoring collateralization requirements, executing collateral substitutions, and contributing to the strategic planning for the team. The position requires...

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.Join our team as the expert you are...

Creative G C is seeking an Engagement Lead / AI Service Manager to own the engagement and oversee the AI Support Pod’s performance. This on-site with hybrid Chicago contract role involves governance, SLA/KPI management, and escalation coordination for a four-person team.The candidate will drive executive reporting, client relationship management, and...

Manager, Project Management - Card, Customer Office Team (Hybrid) The Customer Office team is seeking an experienced and highly motivated Project Manager at the Manager level to lead the revamp of our customer communications governance and support customer communications improvements. This critical role involves orchestrating complex, cross-functional...

Team Lead/Program Manager: SQL DBA and DW Functions Chicago, IL 2 days onsite, 3 days remote This specific position will be responsible for Data Platform Operations and DBA Manager for the Data Portfolio, which will focus on the delivery of relational database services (e.g. SQL Server), data warehouse service (e.g. Snowflake), data integration (e.g. SSIS,...

Job DescriptionTracks and monitors ongoing Data Center critical infrastructure maintenance and repair for all service lines to pre-defined service level agreements (SLAs). Manages incidents that impact Data Center infrastructure services and the proactive and timely resolution of such incidents. Conducts site reviews and assessments to evaluate suitability...

Investor Reporting Vice President Join JPMorganChase as an Investor Reporting Vice President, leading an Investor Reporting team to ensure compliance with investor remitting and reporting requirements while delivering best-in-class execution, controls, and client service. As an Investor Reporting Vice President within the Servicing and Asset Management team,...

Invenergy is North America's largest privately held developer, owner, and operator of power infrastructure. With 25 years of trusted execution, we deliver reliable, affordable energy through a diverse portfolio that includes natural gas, solar, land-based wind, energy storage, transmission, and domestic manufacturing. Headquartered in Chicago, we develop,...

Job Family: Technology Consulting Travel Required: Up to 50% Clearance Required: None What You Will Do: Guidehouse’s Health Technology Consulting team helps healthcare organizations improve clinical operations, financial performance, patient experience, and workforce effectiveness through better use of enterprise technology. Our EHR practice...

Job Title Innovation Procurement Leader Key Responsibilities Lead innovation procurement support across assigned innovation initiatives and the broader business unit portfolio. Oversee and develop a team of managers, providing direction, coaching, prioritization support, and leadership across the innovation portfolio. Partner with brand and cross-functional...