acd jobs in Phoenix

We’ve been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have...

Profile We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only). Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position. Veterans, Reservists, Guardsmen and military...

OverviewRemember to check your CV before applying Also, ensure you read through all the requirements related to this role.In this role you will shape enterprise-scale workforce management solutions, spanning forecasting, scheduling, and real-time adherence in a contact center context. You will work within the Workforce Management stream to deliver scalable...

OverviewApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.As a Senior Routing Engine Developer, you’ll design and build a next-generation routing platform for enterprise-scale contact centers. You’ll own real-time distribution of voice and digital interactions across agents, queues,...

CLIENT SERVICES PROFESSIONAL II WHAT IS THE OPPORTUNITY? The Client Care Specialist is responsible for responding to and handling a broad range of complex operational issues for all CNB client levels and all levels of bank colleagues, delivering an exceptional client service experience aligned with our City National Brand promise. Manage client...

A non-profit call center is seeking candidates for an exciting project opportunity involving inbound calls primarily for donations. Candidates must have previous telephone-related experience and the ability to follow scripts. This contract is project-based, starting on February 28th and concluding by March 31st, 2015, with potential for further contracts...

Required Skills GCP; CI/CD; Maven; Jenkins; Git (GitHub, GitLab, BitBucket, SVN); SQL; RDBMS; Java; API; AWS Experience 4+ Years Skills: CCaaS/CTI/CRM, IVA, IVR, Java, Microservices, Springboot, Kafka, AI/ML (Sarima/Prophet), Release Management(Maven/Git) Understanding of cloud security architecture, Encryption and OAuth, Good understanding of data...

Summary Lead Pharmacy Technicians in the Veterans Integrated Service Network (VISN) - Clinical Contact Center are part of the an interdisciplinary healthcare team. The incumbent will provide encouragements - guidance - and expertise to team members as well as monitor progress and compliance with Clinical Contact Center(CCC) rules and regulations. Ensures...

Skill: GCP; CI/CD; Maven; Jenkins; Git (GitHub, GitLab, BitBucket, SVN); SQL; RDBMS; Java; API; AWSMust have Tech: " "Experience 4+ Years Skills: CCaaS/CTI/CRM, IVA, IVR, Java, Microservices, Springboot,Kafka, AI/ML(Sarima/Prophet), Release Management(Maven/Git)"Good to have Tech : Understanding of cloud security architecture, Encryption and OAuth,Good...

Profile We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only). Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position. Veterans, Reservists, Guardsmen and military...

AHCCCS Arizona Health Care Cost Containment SystemAccountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, TeamworkThe Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally...

Profile We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only). Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position. Veterans, Reservists, Guardsmen and military...

Description Position at Swift Transportation Who We Are:Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections....

Description Job Summary Overview The position is responsible for delivering services and expertise to business and consumer members by phone with a focus on growing business and empowering members toward self-service options. ACD queues include but are not limited to 100 Club, Card Inquiry, General Inquiries, Password Resets, Technical Support, Technical...

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual...

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a...

Company DescriptionMiratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain...

About Us Stericycle is a U.S. based business‑to‑business services company and leading provider of compliance‑based solutions that protects people and brands, promotes health and well‑being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start‑up in medical waste management into a leader across a...

JOB SUMMARY: Responsible for providing excellent customer service by answering a large volume of incoming calls and third-party inquiries regarding existing real estate mortgage loans, primarily handling inbound calls and outbound calls to borrowers due for the current month.Resolve customer issues as quickly as possible while providing accurate and timely...

Telgian in Phoenix seeks a Dispatcher responsible for vendor assignments to reactive service orders across the region. The role ensures orders are presented to the most qualified local vendors and that work is scheduled to meet the Anticipated Completion Date (ACD). You will review open dispatch orders, coordinate with supervisors to secure regional vendor...