acd jobs in Houston

Location: Houston, TX (Onsite)Key ResponsibilitiesUnderstand requirements for inbound/outbound calling, IVR, ACD, skills-based routing, call queues, transfers, conferencing, voicemail, and call recording.Partner with engineering and telecom teams on SIP, SIP trunking, PSTN, WebRTC, SBCs, carrier integrations, and voice infrastructure.Drive integrations with...

UTHealth Houston is hiring for a Patient Access Center Rep II role that involves collecting patient information through a phone system. Key tasks include supporting patients by gathering their details, scheduling appointments, and addressing their concerns. You'll use MS Office to schedule, document patient communications, and provide customer service. The...

UTHealth Houston is hiring for a Patient Access Center Rep II role that involves collecting patient information through a phone system. Key tasks include supporting patients by gathering their details, scheduling appointments, and addressing their concerns. You'll use MS Office to schedule, document patient communications, and provide customer service. The...

OverviewApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.As a Senior Routing Engine Developer, you’ll design and build a next-generation routing platform for enterprise-scale contact centers. You’ll own real-time distribution of voice and digital interactions across agents, queues,...

OverviewRemember to check your CV before applying Also, ensure you read through all the requirements related to this role.In this role you will shape enterprise-scale workforce management solutions, spanning forecasting, scheduling, and real-time adherence in a contact center context. You will work within the Workforce Management stream to deliver scalable...

Summary The Help Desk Analyst II delivers innovative, world-class, front-line customer support to a large and complex organization in a call center environment. The Analyst II diagnoses and resolves first and second-tier technical issues and, as necessary, escalates issues to more experienced Help Desk Analysts, the lead, manager, and/or subject matter...

Join an organization that values it's community and employees! The purpose of this entry-level position is to provide general services information and resolve any emerging problems customers might face. This position must maintain a high level of professionalism, courtesy and patience to present the district in the best light possible. This role will have a...

We\'ve been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have...

Patient Access Center Representative Central Scheduling - Imaging (Katy) Patient Access Center Representative Central Scheduling - Imaging (Katy) 2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Come lead with us at Corporate At Houston Methodist, the Patient Access Center Representative position is...

Summary Join Our Talent Network Stay connected. Explore future opportunities. Engage on your terms. Our Talent Network is designed for professionals who want to stay informed about upcoming Chenega MIOS opportunities in government contracting- Contingent upon position availability and completion of the BI process. Help Desk Specialist San Antonio, TX...

When you join VerizonYou want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the...

Atlas Technologies is seeking a skilled and motivated Senior Appian Developer to join our dynamic IT team and contribute to the design, development, and implementation of secure enterprise applications and process automation solutions. The ideal candidate is a strong Appian developer who understands application architecture, security, integrations and the...

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a...

We\'ve been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have...

We\'ve been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have...

Job Summary: The PCMS Engineer will be responsible for configuring and maintaining Plant Condition Management System (PCMS) master data and supporting asset integrity and mechanical integrity management. The role involves inspection data management, Risk-Based Inspection (RBI), corrosion monitoring, remaining life assessments, and compliance with industry...

A customer service company in Dothan is looking for experienced customer service professionals for its Winter Campaign Project. As an Independent Contractor, you will help answer inbound calls and take donations for various non-profit clients. Applicants should have a minimum of 6 months telephone experience, an ability to type at least 40 WPM, and excellent...

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a...

A customer service company in Dothan is looking for experienced customer service professionals for its Winter Campaign Project. As an Independent Contractor, you will help answer inbound calls and take donations for various non-profit clients. Applicants should have a minimum of 6 months telephone experience, an ability to type at least 40 WPM, and excellent...

Job Summary: The PCMS Engineer will be responsible for configuring and maintaining Plant Condition Management System (PCMS) master data and supporting asset integrity and mechanical integrity management. The role involves inspection data management, Risk-Based Inspection (RBI), corrosion monitoring, remaining life assessments, and compliance with...