Experience Nurse Specialist

3 weeks ago


Greenville, United States ECU Health Full time
ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Experience Nurse Specialist position oversees service management operations to ensure relationships and experiences with patients and families are optimal.

Responsibilities

Coordinates the service management system to intake and process compliments, comments and concerns from patients and families:
Maintains a timely intake process through multiple portals.
Utilizes the designated system to document concerns.
Triages complex information for appropriate follow up.
Conducts reviews of the electronic health record (EHR) as needed.
Maintains excellent communication with key partners such as Risk Management, Peer Review, and Medical Staff Support, Quality, and Marketing and Communication.
Collaborates with the Central Billing Office to investigate billing disputes and make billing adjustments as needed.

Minimum Requirements

Bachelors degree is required- or higher.

1 year experience in patient advocacy, customer service and/or related field.

Current NC RN licensure

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

  • Greenville, United States ECU Health Full time

    ECU HealthAbout ECU Health Medical CenterECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides...


  • Greenville, United States ECU Health Full time

    ECU HealthAbout ECU Health Medical CenterECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides...


  • Greenville, United States ECU Health Full time

    ECU HealthAbout ECU Health Medical CenterECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides...


  • Greenville, United States ECU Health Full time

    ECU HealthAbout ECU Health Medical CenterECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides...


  • Greenville, United States ECU Health Full time

    ECU HealthAbout ECU Health Medical CenterECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides...


  • Greenville, South Carolina, United States ECU Health Full time

    ECU HealthAbout ECU Health Medical CenterECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute...


  • Greenville, United States Vivacity Tech Full time

    Job DescriptionJob DescriptionThe Employee Experience Specialist will play a critical role in employee satisfaction with our workplace culture. They will enhance employees’ experiences by creating, implementing and maintaining strategies that optimize employee productivity and retention. The Employee Experience Specialist will act as a communication and...


  • Greenville, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...


  • Greenville, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...


  • Greenville, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...


  • Greenville, NC, United States ECU Health Full time

    ECU HealthAbout ECU Health Medical CenterECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides...


  • Greenville, NC, United States ECU Health Full time

    ECU HealthAbout ECU Health Medical CenterECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides...


  • Greenville, United States Vivacity Tech Full time

    Job DescriptionJob DescriptionThe Human Resources Specialist position will have an emphasis on employee engagement playing a critical role in employee satisfaction with our workplace culture. They will enhance employees’ experiences by creating, implementing and maintaining strategies that optimize employee productivity and retention. The Human Resources...


  • Greenville, United States Vivacity Tech Full time

    Job DescriptionJob DescriptionThe Human Resources Specialist position will have an emphasis on employee engagement playing a critical role in employee satisfaction with our workplace culture. They will enhance employees’ experiences by creating, implementing and maintaining strategies that optimize employee productivity and retention. The Human Resources...


  • Greenville, United States ECU Health Medical Center Full time

    ECU HealthA variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.About ECU Health Medical CenterECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The...


  • Greenville, United States ECU Health Medical Center Full time

    ECU HealthA variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.About ECU Health Medical CenterECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The...


  • Greenville, United States ECU Health Medical Center Full time

    ECU HealthAbout ECU Health Medical CenterECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides...


  • Greenville, United States ECU Health Medical Center Full time

    ECU HealthAbout ECU Health Medical CenterECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides...


  • Greenville, United States ECU Health Medical Center Full time

    ECU HealthAbout ECU Health Medical CenterECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides...


  • Greenville, United States ECU Health Medical Center Full time

    ECU HealthAbout ECU Health Medical CenterECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides...