Hotel Front Desk Supervisor
5 days ago
Description Exciting opportunity to join our hotel as the Front Desk Supervisor. The Front Office Supervisor oversees daily front desk operations, managing staff, ensuring excellent guest service, handling check‑ins/outs, resolving issues, and maintaining standards, acting as a key link between staff, guests, and management for a smooth, welcoming experience. Key responsibilities include staff scheduling, training, performance, resolving complaints, coordinating services, and upholding company policies and procedures. Responsibilities Operations Management: Supervise daily front desk activities, ensuring efficiency during shifts, managing guest flow (check‑ins/outs), and maintaining a professional environment. Guest Services: Address guest inquiries, anticipate needs, handle complaints, and ensure positive guest interactions and satisfaction. Staff Supervision: Schedule, train, coach, and manage front desk agents, ensuring adherence to service standards and company policies. Problem Solving: Resolve complex guest issues and staff conflicts, providing guidance and support. Administrative Duties: Monitor staff performance, manage supplies, and ensure accurate data entry and reporting. Qualifications Strong communication (verbal & written) and interpersonal skills. Excellent problem‑solving and multitasking abilities. Leadership, organization, and computer proficiency. Customer service and conflict resolution expertise. Marriott experience ideal. This role is crucial for creating a positive first impression and ensuring seamless operations, directly impacting guest satisfaction and staff performance by guiding the front‑line team. Compensation $19.95 per hour Location Discover Renaissance Baltimore Harborplace Hotel, located on Baltimore’s famed Inner Harbor. The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an onsite business center, fitness center, restaurant, coffee shop, and lounge. #J-18808-Ljbffr
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Baltimore, United States PM Hotel Group Full timeFront Desk Supervisor | Renaissance Baltimore Harborplace Hotel Location: Baltimore, MD Responsibilities You will be at the center of the hotel’s front office, leading the front desk team. Your role will combine everyday operational duties with management responsibilities such as staffing, scheduling, expense monitoring, and training. Key tasks include:...
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Baltimore, United States PM Hotel Group Full timeFront Desk Supervisor | Renaissance Baltimore Harborplace Hotel You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you'll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse...
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Hotel Front Desk Supervisor
7 days ago
Baltimore, United States WizeHire, Inc Full timeDescription Exciting opportunity to join our hotel as the Front Desk Supervisor. The Front Office Supervisor oversees daily front desk operations, managing staff, ensuring excellent guest service, handling check‑ins/outs, resolving issues, and maintaining standards, acting as a key link between staff, guests, and management for a smooth, welcoming...
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Baltimore, MD, United States PM Hotel Group Full timeWhat You’ll Do: You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you’ll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office:...
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Baltimore, United States PM Hotel Group Full timeJob Details Description What You’ll Do: You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you’ll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side...
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Front Desk Supervisor — Lead Guest Services
5 days ago
Baltimore, United States PM Hotel Group Full timeA multinational hospitality company seeks a Front Desk Supervisor at the Renaissance Baltimore Harborplace Hotel. This role involves overseeing front desk operations, managing a team, and ensuring excellent customer service. Ideal candidates will have a high school diploma, 1-3 years of customer service experience, and strong communication skills. This...
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FRONT DESK SUPERVISOR
3 weeks ago
Baltimore, United States Crestline Hotels & Resorts Full timeFront Desk Supervisor $18 - $20 per hour Full Time Benefits: Medical/Vision/Dental 401k Savings Plan Competitive PTO Educational Assistance Travel Discounts Overview: The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by...
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FRONT DESK SUPERVISOR
3 weeks ago
Baltimore, United States Crestline Hotels & Resorts Full timeFront Desk Supervisor$18 - $20 per hourFull TimeBenefits:Medical/Vision/Dental401k Savings PlanCompetitive PTOEducational AssistanceTravel DiscountsOverview:The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by...
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Front Desk Supervisor
20 hours ago
Baltimore, United States Sage Hospitality Group Full timeFront Desk Supervisor Join to apply for the Front Desk Supervisor role at Sage Hospitality Group . Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe it’s not just about the work you do, but it’s about who you are. We know your job isn’t your life. That’s why we support our associates in finding the...
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Front Desk Supervisor
5 days ago
Baltimore, United States Crestline Hotels and Resorts Full time$18 - $20 per hourFull TimeBenefits:Medical/Vision/Dental401k Savings PlanCompetitive PTOEducational AssistanceTravel DiscountsOverview:The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning...
