Operations Support Representative

3 weeks ago

LONDON, United States OneMain Financial Full time


OneMain Financial is currently seeking qualified candidates to fill the open Operations Support Representative role with the Back Office / Special Handling (BOSH) team. This position will support back-office functions including customer correspondence via e-mail and physical mail, account transactions such as fee removal, transaction reversals, account close of small balances, cutting physical checks to customers, and processing transactions or physical checks to support payment of creditors for debt consolidation loans. This role is responsible for account review, research, appropriate documentation, and special handling per company policy and state and federal guidelines. A solid understanding of policy and procedures, CLASS and ELF knowledge, organization, time management, attention to detail, and strong communication skills are required for this role.

In the Role

  • Review, maintenance, document, and decision accounts adhering to published procedures.
  • Communicate with various departments and branch offices on various account related topics.
  • Manage incoming/outgoing physical mail, DQM, Service Manager, Scanning, and various email boxes.
  • Completion of requested account monetary transactions.
  • Support newly originated loans by paying off prior creditors as part of debt consolidation.
  • Researching a variety of account related issues
  • Escalate accounts as needed.
  • Reporting monthly data to senior management
  • Reviewing and processing accounts for special handling (i.e. POA, C&D, and written third party authorizations, etc)
  • Completing Ad-Hoc reviews as assigned by management.
  • Ensuring assigned tasks are completed in a timely and accurate manner.
  • Ensuring compliance, operational risk controls in accordance with regulatory standards, and policies
  • Record daily productivity.
  • Maintaining a positive workplace environment
  • Assist with additional BOSH teams and processes when necessary (Allonges, Affidavits, Payment Processing, Account charge off processing, Debt Sales execution, Borrower’s Assistance execution, etc.)
  • Perform Other Duties as assigned by BOSH management.

Requirements

  • High School Diploma/ GED.

Preferred:

  • One or more year(s) in financial services
  • Basic knowledge of Microsoft Office
  • Critical Thinking and Problem-Solving skills
  • Knowledge of systems and primary job functions
  • Knowledge and understanding of policies and procedures.
  • Collaboration & multitasking skills

Location: London, KY

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

  • Health and wellbeing options for team members and their dependents
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Continuing education
  • Bonus eligible
  • Paid time off
  • Paid volunteer time 
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