Lead Help Desk Specialist II — Concierge IT Support

A tech support firm in Washington DC seeks a Help Desk Specialist II - Lead to oversee daily operations and provide advanced troubleshooting for technical issues. The role includes mentoring staff, ensuring high customer satisfaction, and maintaining quality assurance of support tickets. Candidates should have 4-5 years in technical support and a high school...

Help Desk Specialist II Lead (CRS) – Computer World Services Corp. (CWS) Join to apply for the Help Desk Specialist II Lead (CRS) role at Computer World Services Corp. (CWS). Job Description The Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading...

Job Description The Help Desk Specialist II – Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations. This role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled...

Help Desk Specialist II (CRS) Company: Computer World Services Corp. (CWS) Location: Washington, DC Job Description The Help Desk Specialist II provides advanced customer service and technical support, serving as a primary escalation point for complex issues. This position supports end users across multiple channels—including phone, email, chat, remote...

A technology services provider in Washington, DC is seeking a skilled Help Desk Specialist II to deliver advanced customer service and technical support. This role involves providing solutions to complex issues via various communication channels and ensuring satisfaction through timely incident resolution. Ideal candidates should have a minimum of four years...

Job Overview The Help Desk Specialist II provides advanced customer service and technical support, serving as a primary escalation point for complex issues. This position supports end users across multiple channels—including phone, email, chat, remote tools, and in person—and is responsible for resolving incidents beyond the capabilities of entry‑level...

Job Description The Help Desk Specialist II - Lead serves as a senior technical and operational point of contact within the Help Desk team, providing support while leading day-to-day service operations. This role coordinates workflow, mentors staff, oversees ticket quality, and ensures that incidents, service requests, and escalations are handled efficiently...

A leading IT support provider in Washington, DC is seeking a Help Desk Manager to lead a Tier II team of 7-10 technicians. This role involves providing high-level IT support and engagement, ensuring compliance with service levels, and enhancing team performance. Candidates must have significant IT support experience, proven leadership skills, and relevant...

A leading technology support company is seeking a Tier II Help Desk Agent to support the United States Senate in Washington, DC. This full-time role requires over 6 years of IT support experience and offers comprehensive benefits including health, dental, and PTO. The agent will handle escalated technical support issues, conduct detailed analyses, and...

A leading technology support company is seeking a Tier II Help Desk Agent to support the United States Senate in Washington, DC. This full-time role requires over 6 years of IT support experience and offers comprehensive benefits including health, dental, and PTO. The agent will handle escalated technical support issues, conduct detailed analyses, and...