Director of Client Services and Engagement

2 weeks ago

Mount Laurel Township, United States Association Headquarters, Inc Full time

Director of Client Services and Engagement Association Headquarters seeks a Director to lead client partner relationships and manage a team of Account Executives. Key Responsibilities Account Executive Leadership – mentor, coach, and develop high‑performing teams; conduct annual performance reviews; collaborate cross‑functionally to resolve client issues. Client Relationship Management – cultivate and maintain strong relationships; drive retention and revenue growth through upsells, cross‑sells, and long‑term partnership development; serve as primary contact for key accounts. New Client Growth – partner with New Business Development and Marketing to expand service offerings and secure growth opportunities within existing relationships. Interim Executive Support – serve as interim Account Executive or transition manager as needed. Metrics and Reporting – establish KPIs to track satisfaction, retention, and engagement; report progress to senior management. Qualifications Bachelor’s degree required; MBA preferred. Minimum 10 years of client‑service, account‑management, or customer‑success experience. Proven leadership and coaching skills with a track record of building high‑performing teams. Strong sales‑like client‑management abilities; experience driving growth and building trust. Excellent communication, strategic thinking, and problem‑solving skills. Experience with CRM systems and client‑engagement tools. Ability to travel up to 35 % of time. Benefits Hybrid / flexible work schedule Medical, dental, and vision coverage Life insurance and disability benefits Paid time off and holidays 401(k) retirement plan Gym reimbursement and on‑site fitness center Career development and training opportunities Core Values Customer Service, Respect, Accountability, Transparency, Flexibility, Expertise/Innovation, Social Responsibility, Unified Diversity. EEO Statement Association Headquarters is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status. #J-18808-Ljbffr

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