Director - Transformation/ Digital Engagement

Director – Transformation/ Digital Engagement Join to apply for the Director – Transformation/ Digital Engagement role at Holman. Holman is a family‑owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue driving what’s right throughout the last century. Our teams deliver the Holman Experience by treating our customers and one another as we would like to be treated, creating positive, rewarding relationships all around. Holman is currently accepting applications for the position of Director – Transformation/ Digital Engagement. This role will lead the vision and execution of Holman’s digital transformation strategy for customer engagement, ensuring that technology delivers meaningful value to both clients and internal stakeholders. By leveraging deep expertise in digital engagement, the position oversees the roadmap for client‑facing platforms—guiding usability, adoption, and continuous improvement through collaboration with IT, Customer Experience, and business leaders. Integrating Voice‑of‑Customer insights, data analytics, and user‑experience best practices, this role ensures our digital tools evolve in alignment with customer needs and business priorities. Acting as a key connector across disciplines, the leader will drive innovation, measure impact through defined KPIs, and champion a modern, seamless digital experience across Holman’s ecosystem. Primary Tasks Identify and prioritize the transformation roadmap for the specific business area. Develop a change‑management plan surrounding the supply chain initiative and support the supply‑chain leadership with execution. Facilitate cross‑departmental collaboration, solutioning, communication and goal setting. Construct training and employee onboarding programs required for the execution of new processes. Lead the construction of future performance KPIs. Develop and drive execution plans for high‑impact transformation initiatives. Provide ready and frequent metric‑driven executive updates on project status and risk (red, yellow, green). Document key requirements and determine what the project will and will not entail. Identify required skill sets and the people who can effectively execute the project. Communicate expectations to those who will be executing each task. Determine the metrics that will define project success and how those will be objectively measured. Engage stakeholders inside and outside the organization who will be affected by the project. Create a project budget and monitor it to ensure costs are controlled. Perform all other duties and special projects as assigned. Education and/or Training Bachelor’s degree in a related field required, master’s preferred. Proficient in various desktop tools including MS Office Programs (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, etc.). Proficiency in using project management tools and methodologies. Expert cross‑organizational communicator. Relevant Work Experience 8+ years’ experience, including 5+ at a leadership level; multiple levels of reporting relationships strongly preferred. Excellent knowledge of process and system solutions across the company. Excellent presentation, organizational, and communication skills required. Change‑management and facilitation expertise. Extensive knowledge and experience within own function and general knowledge of areas, departments and/or functions within and across other disciplines. Benefits Holman provides health, vision, dental, life and disability insurance, and 401(k) with company match. Our time‑off benefits include paid time off, paid holidays, bereavement, and jury duty. We also offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement Pay Competitive wages that are commensurate with job‑related skills, experience, relevant education or training, and geographic location, starting in the range of $204,020.00 – $316,230.00 USD annually for full‑time employees. The annual compensation range is comprised of base pay and bonus earnings. Artificial Intelligence Statement To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intellig­ence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. We may use technology to detect AI‑generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration. Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr