Sr. IT Operations Analyst

2 months ago

Bozeman, United States eXcell Full time

At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell

Our client has a brand new opportunity for a qualified Senior IT Operations Analyst to join their team onsite in Bozeman, MT.

Duties and Responsibilities:

  • Identify and close knowledge gaps

  • Primary understanding of designing, deploying, and troubleshooting client endpoints

  • Perform all job functions consistent with client policies and procedures

  • Assist with IT infrastructure improvements for client

  • Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support

  • Interact as needed with the IT service provider and client stakeholders

  • Provide technical assistance to client staff concerning the use of computer hardware and software, including office applications, operating systems, printing, and hardware installation

  • Assist with program account creation, account setup and account access

  • Configure workstations and user accounts, including phone, Ethernet, computer, docking station

  • Provide equipment and services orientation to new employees

  • Facilitate help desk ticket resolution between employees and IT service provider and serve as escalation point to employees with unresolved open tickets

  • Maintain equipment and software inventory

  • Coordinate the purchase of new workstation, software and license renewals

  • Perform other client task and duties as required

 
Skills and Qualifications:

  • Minimum 5+ years of experience

  • Bachelor's Degree in Information Systems or related degree; or equivalent cobmination of education, training certifications, and experience

  • Experience with Mac (80%) and Windows (20%) client operating systems and troubleshooting problems with Mac and Windows related software, including:

    • Microsoft 365

    • Active Directory Users and Groups

    • Azure AD

    • Jamf

    • Intune

  • Experience with Endpoint Security software including:

    • Configuration / deployment management tools such as JAMF, Intune, etc.

    • Endpoint Detection and Response Tools such as Sentinel One and Microsoft Security

    • Group Policy

    • Email security

  • Solid understanding of network connectivity, wireless and wired

  • Familiarity with aviation and Part 139 airports a plus

  • Automation and central deployment experience

  • Strong analytical and deep-dive problem solving skills across multiple disciplines (HW, OS, Network, etc.)

  • Understand ITIL Concepts (certification is a plus)

  • IT Service Management tooling (ServiceNow, FreshService, etc.)

  • Management and deployment experience of 3rd party software platforms and solutions

  • Vendor management experience

  • Ability to prioritize and field service requests and incidents, via ticket, phone and occasional ad-hoc walk-ups individually and assisting team members

  • Demonstrates strong knowledge and developing expertise in end user technologies

  • Excellent interpersonal skills

  • Strong orientation to customer service

  • Asks for help and works collaboratively with team members when issues present themselves

  • Ability to document processes and train team members with ease

  • Successfully executes all assignments timely and within acceptable quality levels

  • Well organized with strong asset and license capacity planning experience

  • Ability to deploy and support misc. office equipment (printers, projectors, video conf.)

  • Experience with physical security management solutions

  • Flexible to provide some after-hours support and escalation

 
 
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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