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VDOT Business Analyst 4
2 months ago
Job ID: 740698
Business Analyst
Virginia Department of Transportation
State of Iowa
11 Months
In-person Interview
Hybrid
Description:
- Process Normal, Standard, Emergency, RFCs by working with ITD Developers, DBAs/SE, Managers and executives regarding Change Management process.
- Monitoring the End to End CM process to assess, control and track RFCs.
- Provide user support to Change Management Tool Users by creating training plans, requirements, knowledge transfer, and other CM system changes.
- Provide support for the Ivanti Upgrade Projects.
- Write and manage diverse documentation: presentations, impact analysis, implementation plans, training plans, policies and procedures, traceability and RACI documents, user manuals, risk assessments, communication, release management, and other on-demand documentation.
- Create and Manage Communication Distribution.
- Facilitate change announcements, gather reporting metrics and creating BI reports, create and manage Change flowcharts and process maps to illustrate the CM end-to-end processes. Assist with the management of the Configuration Management Database (CMDB) including facilitating audits.
Responsibilities:
- Experience Delivering Business and Systems Analyst Artifacts - 10 Years
- Must have exceptional written and oral communication skills - 10 Years
- Experience with Ivanti Service Manager or Change Management tool(i.e. ServiceNow) - 2 Years
- Familiar with ITIL framework and processes - 2 Years
- Experience with Power BI - 2 Years
- Experience with SharePoint - 2 Years
- Experience with Microsoft Office - 2 Years
- Experience with Visio - 2 Years
- Experience with Creating Training Materials - 2 Years
