Call center/Customer Service Specialist

2 weeks ago


Irvine, United States Planet Pharma Full time

Pay $20-$21 per hr.


Summary:

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.


Job Responsibilities:

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.


Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

• Ability to work independently and manage one’s time.

• Ability to accurately document and record customer/client information.

• Previous experience with computer applications, such as Microsoft Word and PowerPoint.


Education/Experience:

• High school diploma or GED preferred.

• 2-4 years customer service related experience required.



  • Irvine, United States Planet Pharma Full time

    Pay $20-$21 per hr. Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or...


  • Irvine, United States Planet Pharma Full time

    Pay $20-$21 per hr. Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or...

  • Call Center Specialist

    2 months ago


    Irvine, United States Planet Pharma Full time

    Summary:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as...


  • Irvine, United States 24 Seven Talent Full time

    Our client is looking for highly skilled Call Center Customer Service Reps to join their team and help with the volume of inbound/outbound calls and emails. The ideal candidate will be a quick learner who can navigate a new CRM system and identify consumer needs, research issues, resolve complaints, and provide solutions. As the voice of our company, the...


  • Irvine, United States 24 Seven Talent Full time

    Our client is looking for highly skilled Call Center Customer Service Reps to join their team and help with the volume of inbound/outbound calls and emails. The ideal candidate will be a quick learner who can navigate a new CRM system and identify consumer needs, research issues, resolve complaints, and provide solutions. As the voice of our company, the...


  • Irvine, United States 24 Seven Talent Full time

    Our client is looking for highly skilled Call Center Customer Service Reps to join their team and help with the volume of inbound/outbound calls and emails. The ideal candidate will be a quick learner who can navigate a new CRM system and identify consumer needs, research issues, resolve complaints, and provide solutions. As the voice of our company, the...


  • Irvine, United States Americor Full time

    We're currently seeking Full-Time Intake Specialists to join our team at our Irvine, CA office. Experience flexible hours, great perks, and the opportunity to be a part of an organization that's consistently recognized as one of the top workplaces!Responsibilities:Manage a high volume of inbound and outbound calls, ranging from 300 to 500 daily.Evaluate and...


  • Irvine, United States Americor Full time

    We're currently seeking Full-Time Intake Specialists to join our team at our Irvine, CA office. Experience flexible hours, great perks, and the opportunity to be a part of an organization that's consistently recognized as one of the top workplaces! Responsibilities: + Manage a high volume of inbound and outbound calls, ranging from 300 to 500 daily. +...


  • Irvine, United States Americor Full time

    We're currently seeking Full-Time Intake Specialists to join our team at our Irvine, CA office. Experience flexible hours, great perks, and the opportunity to be a part of an organization that's consistently recognized as one of the top workplaces! Responsibilities: + Manage a high volume of inbound and outbound calls, ranging from 300 to 500 daily. +...


  • Irvine, United States Americor Full time

    We're hiring! Join Americor, a consecutive Top Workplaces award winner, as a Call Center Representative (Intake Specialist). In this position, you'll handle a high volume of inbound and outbound calls, evaluate prospective customers, and provide detailed information-all while meeting performance targets. If you're ready to thrive in a fast-paced environment...


  • Irvine, CA, United States 24 Seven Talent Full time

    Our client is looking for highly skilled Call Center Customer Service Reps to join their team and help with the volume of inbound/outbound calls and emails. The ideal candidate will be a quick learner who can navigate a new CRM system and identify consumer needs, research issues, resolve complaints, and provide solutions. As the voice of our company, the...


  • Irvine, United States Compunnel Inc. Full time

    Required Skills:Experience with CRM or with SaleforceStrong computer skills including usage of MS Office SuiteStrong computer knowledge in ERP application (e.g JDE and/ or Salesforce)Summary:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services...


  • Irvine, United States Compunnel Inc. Full time

    Required Skills:Experience with CRM or with SaleforceStrong computer skills including usage of MS Office SuiteStrong computer knowledge in ERP application (e.g JDE and/ or Salesforce)Summary:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services...


  • Irvine, United States Western Growers Financial Services Full time

    Position reports directly to the Supervisor, Pinnacle Small Business Call Center (CCSB). This position provides consultative telephonic and web-based assistance to Agents, Certified Enrollment Counselors, Qualified Health Plans (QHP), federal and sta Call Center, Representative, Technical Support, Customer Service, Healthcare, Technology


  • Irvine, United States TUTTLE CLICK AUTOMOTIVE GROUP Full time

    Tuttle Click Automotive Group is seeking a customer service team member who seeks personal growth while contributing to department and team success. Benefits:Competitive Salary Employee Appreciation Day Flexible Schedules Family owned & operated since 1946 Medical Plan Dental Plan Vision Plan Life Insurance Long and Short-Term Disability Insurance Paid...


  • Irvine, United States Motion Recruitment Full time

    Role: Customer Service RepresentativeDuration: 5+ months with extension on W2Location: On-site at Irvine CAPay rate: $22 per hour with benefits packageSummary:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve...


  • Irvine, United States Motion Recruitment Full time

    Role: Customer Service RepresentativeDuration: 5+ months with extension on W2Location: On-site at Irvine CAPay rate: $22 per hour with benefits packageSummary:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve...


  • Irvine, United States Motion Recruitment Full time

    Role: Customer Service RepresentativeDuration: 5+ months with extension on W2Location: Hybrid (working hours will be in US Time Zone) at Irvine CAPay rate: $22 per hour with benefits package.Summary:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and...


  • Irvine, United States Evs Full time

    Customer Service Specialist We are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implement sales support action items as needed in order to ensure that an excellent external standard of service and a high level of customer satisfaction are maintained. Full...

  • Customer Service

    6 months ago


    Irvine, United States Evs Full time

    We are currently on the lookout for an IMMEDIATE & FULL-TIME Customer Service & Communications Specialist to join our client's marketing & customer service team! The Customer Service & Communications Specialist will be tasked with supporting the efforts of our marketing campaigns and promotional customer service taking place all throughout the local area! As...