Workforce Management Analyst

3 weeks ago

Charlotte, United States Mindlance Full time

Description:

  • Business Initiative/Purpose: (Goal, Business Impact, Accomplishments from the work)Client has implemented and has an established enterprise-wide Contingent Workforce Productivity Program (CWPP). The CWPP is vital to client's goal of effectively managing cost and to ensure a productive contingent workforce through the support/enhancement of this enterprise program and cloud based workforce productivity monitoring tool. The CWPP provides meaningful analytics and guidance across Client's business units to drive cost savings through contingent worker productivity/efficiency improvement and effective reporting/processes/operations.


Bachelor Degree: (Required, Preferred or Not Required)

  • Required.


Role Responsibilities: (what they will be doing)Daily involvement in the enterprise-wide Contingent Workforce Productivity program at Client including business analysis, analytics, daily functional/administration management of the application tool (Sapience Vue) and vendor management.

  • Collaborate and lead in the creation and attainment of contingent workforce program productivity roadmap/program goals. This includes leading ongoing established and new analytics, training, and productivity drivers and actions.
  • Business analytics of large amounts of productivity data including managing weekly and monthly reporting, designing and creating meaningful reporting out of new vendor data, and identifying new opportunities within the data model for reporting metrics and contingent workforce productivity improvements
  • Manage the vendor relationship and hold them accountable to contract SLAs and defect management, including managing vendor IT software releases, change management, and testing through weekly meetings and collaboration with Client's IT partners. Driving new features and efficiencies within the software product that are beneficial to Client.
  • Provide customer service to internal Truist teammates, serving as a subject matter expert and initial point of contact for questions and conflict resolution.
  • Provide training to Client's teammates on the application and reporting, creating and updating job aids and documentation as needed.
  • Identify and escalate security or ethics concerns within the productivity data as appropriate per Truist rules and guidelines.
  • Participate on and can lead strategic contingent workforce initiatives for the Client's Contingent Workforce Productivity Program to drive cost savings, efficiency, reporting/operations, risk/compliance, and spend management.
  • Stay up to date with the contingent workforce industry, trends and best practices using industry sources and other networks.


Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)

Required Qualifications:

  • 5+ Years of Experience as a Senior Business Analyst growing from a Junior Business Analyst, with some experience leading or participating in small projects.
  • Strong Experience with data analytics, being able to analyze data and create and design reporting that is meaningful and impactful to the strategic business program and organization.
  • Strong conceptual, analytical, and problem-solving skills.
  • Experience and exposure to handling large amounts of restricted and sensitive data across a mid to large size organization.
  • Some project management experience preferred, with the ability to identify and manage program deliverables, risks, issues, and action items, and lead meetings while collaborating closely with others.
  • Ability to lead others, including managing the vendor relationship and holding others accountable.
  • Experience delivering high-end customer service to internal teammates and external supplier partners.
  • Excellent interpersonal, communication, conflict-resolution and problem-solving skills.
  • Ability to work independently, becoming the subject matter expert on the program.
  • Solid experience collaborating and coordinating with multiple key stakeholders.
  • Ability to train others on the application and the interpretation of the application's data and reporting.
  • Demonstrated proficiency in Microsoft Office software products with emphasis in working independently to create documents, spreadsheets, and presentations.


Plus/Nice to Have Skills/Prior Experiences:(Hiring Manager DOES NOT require these skills/ prior experience. However candidates with any of these will be looked at first.)

Desired Qualifications:

  • Experience working with Sapience Analytics an enterprise business work activity analytics, insights and productivity solution. (WILL SEPARATE CANDIDATE FROM OTHERS).
  • Experience with workforce productivity management programs and tools. (WILL SEPARATE CANDIDATE FROM OTHERS).
  • Experience leading small projects that include vendor IT software releases with user testing and change management. (WILL SEPARATE CANDIDATE FROM OTHERS)
  • Certified Contingent Workforce Professional (CCWP).
  • Experience with Vendor IT software releases, change management, and user testing.





EEO

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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