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Level 5 Technical Support

2 months ago

San Jose, United States eXcell Full time

Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.
 
We are currently seeking a Level 5 Technical Support to join our client’s team onsite in San Jose, CA.

Duties and Responsibilities:

  • Performing general Linux server administration tasks

  • Troubleshooting hardware systems, managing enhancements / upgrades to Lab / data center system (physical racking and stacking activities), and installing server systems and related components such as networking and storage equipment

  • Work with Network, Lab Compute, End users (system owners), etc.

  • Assist with network setup or VM migration or storage / system setup

  • Work with project manager for specific tasks such as systemIP or DNS change

  • Maintain a safe lab environment with strict inventory control processes

 
Skills and Qualifications:

  • Minimum 5+ years of direct I.T. industry experience

  • Minimum 3 to 5+ years of experience with Linux and / or Data Center hardware

  • Knowledge of computer diagnostics and installation, to include hardware / software troubleshooting and networking

  • Demonstrated experience installing server systems and related components such as networking and storage equipment

  • Technical Knowledge - Win, Linux, WAN, Firewall, Virtual Machines, Network Storage, Servers, DNS, Active Directory

  • Familiarity with the operation and configuration of networking protocols, network card installation, switches, routers, and similar components

  • Knowledge of data center power systems and cable management preferred

  • Knowledge of IP-KVM and remote console products preferred

  • Must be capable of lifting 1U and 2U rack mounted servers up to 35 pounds and familiar with the use of pallet jacks and general data center safety procedures

  • Effective communication skills with ability to follow written instructions for hardware and software configurations

  • Ability to work in a fast-paced environment and offer effective solutions under tight deadlines

  • Strong problem-solving and root cause analysis skills

  • Strong attention to detail

  • Team player but able to work independently

  • Must have great communication skills

  • Flexible, able to jump off a ticket to take care of an urgent matter

 
 
 
 $30.00 - $40.00 per hour
 
 
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.