Technical Support Specialist

7 days ago


San Jose, California, United States Advantest America Full time

At Advantest America, we are seeking a skilled Technical Support Specialist to join our team. As a CDSEM Applications Engineer for North America, you will play a critical role in ensuring the optimal performance of our CDSEM/DRSEM products at customer sites across the continent.

The successful candidate will be responsible for providing comprehensive technical support, including recipe tuning, system calibration, and troubleshooting. Additionally, you will conduct Customer Acceptance Tests (CAT) for new tool installations, lead task forces to resolve complex issues, and develop Best Known Methods (BKMs) and procedure for new applications/operation. Collaboration with customers and internal divisions will be key to ensuring effective communication and maximizing tool performance.

Your responsibilities will include:

* Providing daily support for installed products at customer sites, working closely with customer tool owners to maximize tool performance.
* Supporting the installation of new products, including software, at customer sites for acceptance, and publishing relevant documentation and providing training to tool owners.
* Addressing customer and tool-related challenges by clearly defining problem statements, analyzing data, and identifying timely solutions. Lead task forces, including documentation publication, while ensuring effective communication with customers and internally with Advantest's Nanotechnology Group as needed.
* Developing and publishing BKMs and procedure for new applications/operation.
* Participating in Continuous Improvement Plans (CIP) by assessing tool capabilities and identifying areas for future product or software improvement.
* Ensuring timely updates are made to effectively share information across different sites.



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