Application Support Analyst
3 weeks ago
Job Title: Application Support Analyst
Job Location: Nashville, TN (onsite)
Job Type: Contract 12+ Months (W2 Only)
Responsibilities:
Have you supported large-scale production systems? We're looking for an application support analyst to:
Provide technical support for business users on a variety of technology issues.
Support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.
Continually drive improvement to our service offering using data-driven analytics, emphasizing opportunities for automation and robotics.
Coordinate with multiple and varied teams to participate in special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.
Ensure supportability and quality are maintained with the introduction of production changes
Skills
Must have
Ideally 3+ years of hands-on experience with a support background across multiple operating systems
Working knowledge of software tools or platforms such as Microsoft Azure, Autosys, BigPanda, and IPcenter
Good knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL)
Ability to solve complex issues, good at problem statement analysis and solution design thinking
Track record of influencing senior IT stakeholders and business partners
A confident communicator who can explain technology to non-technical audiences
Capable of understanding client needs and translating them into products and services
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